Customer called about her toilet shut off not working. Upon arrival, customer said they were trying to replace parts in the tank but the water could not be shut off. She mentioned that she would like us to replace the parts in the tank if we could. Also, inspected the shut off for the other toilet per the customer, found that it was not closing either. Provided pricing to replace both shut offs and replace the fill and flush valve inside the master toilet. Customer accepted. Shut off water, drained, removed toilet tank and both shut offs. Replaced both shut off with new escutcheons and supply lines. Removed previous fill and flush valve, installed new ones with new bolts. Turned water on, purged air, no leaks detected at shut off valves. Filled tank, no leaks detected. Flushed toilet multiple times to verify proper operation, toilet working as intended. No leaks detected. Cleaned work area. Thank you for choosing CPI!