1900 Railroad Ave
Mt Vernon, WA , WA 98273

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Map of Mount Vernon WA
Oly O.

Oly O.

Job Checkin

Responded to customer complaint of leaking 50 gallon HTP installed in garage. Customer stated that both him and his wife had been unhappy with this tank since the original installation 7/23/2018. Model#EVR052C2X045 Serial #068017H2029062. He reminded me of the multiple visits from CPI following the installation and his lack of hot water. Full diagnostics were performed including but not limited to: checking for cross over connections in home, crawlspace piping/ insulation inspection, water heater draw down, confirmation of operation sequence, voltage and amp draw of elements. One of the visits even included bring the factory rep. to the site (Dave Orton from Ridgeline mechanical) This included factory replacement of factory supplied both upper and lower thermostats. At this point Customer was still completely unsatisfied with the HTP electric water heater and now that it is leaking is 100% adamant against a direct replacement or repair option of the HTP. I confirmed that t