Checked customer complaint about a bad water heater. The water heater was almost 8 years old. The customer had a water heater that would not turn on. Presented customer pricing to perform a diagnostic. After pricing was approved I checked the gas pressure at the manifold test port. The gas pressure needed to be at 10” WC. The gas pressure read at 0.5” WC. I tested the incoming gas pressure and it read at 11” WC. This is within the needed amount of gas pressure. This indicated that the gas valve needs to be replaced. I called Bradford white tech support and spoke with Greg and got the part number for a replacement gas valve. An estimate to replace the gas valve or replace the water heater will be sent to the customer as soon as possible. Thank you for choosing CPI Plumbing and Heating.