Friendly and responsive service from initial call and appointment set up to completion of work. Came recommended and I would in turn recommend them as well
It was more than just a regular maintenance. I had many questions about my roof AND the unit and Scott answered everyone professionally.
Just wanted to say thank you to Scott Petty with Crystal Blue for his professionalism on the job. Knowledgeably answered all the questions we had, explained the process as he went through it, and left with us feeling confident about our system. Even though we only needed a maintenance service it is still nice knowing you have someone that is knowledgeable and can handle the problem if it were to arise. Easy to schedule an appointment, friendly staff and fabulous communication. If I were to need someone to help with our home heating/air. I would definitely call Crystal Blue again. Thanks for the solid work!
Awesome experience! Helpful, professional - Samuel provided great communication and options for us. Thank you!
H2O estimate and service
Taylor Irik was personable and thorough. He covered the annual maintenance plan, which I intend to use.
Our technician Jeremy very polite, explained everything clearly before the necessary work for the plumbing issue and the pricing without pressure. Highly recommended. End up getting the yearly service club.
This was our first plumbing service and we are impressed by how thoroughly they inspected all our plumbing. Great explanations, too
Customer has a 1 inch PRV that he wants to have replaced, it was vibrating and causing noise. The pressure coming into the home is steady at 65 psi, presented estimate and emailed it to him. Customer would like to install his own prv.
Customer has a kitchen faucet that is leaking and a hall bathroom shower that is leaking as well. Upon diagnosis the customer wants to have new cartridges installed but he wants to leave the faucet as is sinc it only leaks when you lean on it. Took pictures of the cartridges and will send them to my parts representative for identification and find out how soon we can get the parts. Returned to install new hot, cold, and diverter cartridges in the hall bathroom, removed all the old hardware. Installed the new cartridges, turned the water on with no leaks and the diverter switches between tub and shower perfectly.
Customer has a 50 gallon electric water heater that is not working and not worth repairing cause of water damage. Provided the customer with an electric water heater install estimate and also emailed it to him, he will contact us when they decide what they want to do.
Upon arrival talked to customer determined what unit was having the problem. Performed diagnostic found system with popped low-voltage fuse. replaced fuse it immediately popped indicating system has a low-voltage short will need low-voltage short detection. The low-voltage short detection found problem with low voltage thermostat wiring. during inspection found low-voltage wiring for low pressure switch almost rubbed through creating another low-voltage short. repaired both low-voltage wiring locations supported wire with zip ties away from copper tubing to prevent electrical short from happening again. replaced low-voltage fuse tested system operation found no other problems at this time.
Performed annual ac maintenance split York system attic back yard. System operational at this time. Opened up ac electrical compartment found system full of spider webs. Found loose connections on Contactor that got hot, see picture. Tightened them we will see if that holds if not next step would be wire repair and replacement of Contactor. Emailed quotes for all repairs. Tested dual capacitor, 45+5 at 41-4.8 outside manufactures recommended range. Refrigerant pressures ok for now. R22 system. With loose wires at Contactor checked disconnect, they were loose as well, tightened. System operational. Need to monitor system to see if they get worse or if we need to replace parts. If parts fail canâ€™t gaurentee they wonâ€™t damage system so recommend making repairs before failure. Washed unit with water, cleaning condenser coils.
Performed diagnostic found thermostat has battery corrosion, cleaned terminals and tested system resigning for 3 split systems and 2 water heaters. Also schedule ac maintenance July 7 in the afternoon
Fill valve previously installed had washers that were extremely deteriorated suspect it was manufacture defect existing flush valve was spraying water and it was leaking out of tank as a result installed new fill valve and tested everything operational Explained to customer and customer understood situation and approved of work that was done
Performed annual ac maintenance on 8 yr old Bryant split system. System is operating well as of now. Keep an eye on electrical whip, looks like something has chewed on it at some point. Also, keep an eye where primary drain line exits home, wood siding is beginning to rote. Put in pvc extension piece to prevent water from contacting siding. Secondary is on opposite side of garage. Note: Condenser has a 3-4 time delay because of sure switch Contactor. Refrigerant pressures ok at this time. All electrical connections tight and ok at this time. Gave unit a water bath.
Disconnect existing hose bib and replace with new standard hose bibb
As part of Crystal blue club membership we flushed water heater with D scale solution for approximately one hour as recommended by manufacture inspected internal components visually and found all to be in good repair and operating properly Crystal blue club membership expired processed invoice for renewal
Shut water off to toilet Install customer provided bidet wash sprayer Test for leaks using building pressure Total dissolved solids approximately 39 ppmâ€¦ Excellent Water temperature of water heater 138.7 extraordinarily highâ€¦ Turn down water heater to more appropriate setting Water pressure at 40 psiâ€¦ To low recommend water booster pump
Ran drain to exterior of mobile home. Crystal blue installed full system in September 2018 and condensate line was not properly installed to drain to exterior. Today, 6/16/2020, ran drain to exterior of home.
- Open provided clean out for access to sewer - Extended cable snaking to clear mainline drain stoppage - Cleared branch line for water closet - Feminine products removed from sewer line - Service septics tank to verify clear and in working order - Sewage removal from bathroom and sanitize NO WARRANTY
- Shut water off at all home to remove faulty shut off valve - Remove existing water shut off valve and replace - Remove existing toilet parts and dispose of - Provide new Kohler replacement toilet Parts and installed and install - Water shut off valve and supply line tested with building pressure - Start up sequence and fine-tuning included Cash price
technician Taylor arrived on scene to investigate reports of a toilet leaking. technician found toilet in master bathroom to be leaking around the base. technician will provide options for repair and replacement. technician will supply and install a new comfort height elongated Kohler toilet technician went out and returned with proper materials necessary for install. technician used auger to clear blockage before uninstalling existing toilet. technician uninstalled existing toilet and disposed of properly. technician inspected flange for reuse. technician installed new extra thick wax ring with new hardware. technician installed new Kohler highline elongated comfort height toilet with soft close lid. technician tested to ensure proper operation and displayed to client. technician cleaned work area of all trash and debris and documented with photo and video. technician collected signatures and payment.