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William was very polite & considerate. I feel he gave me honest info regarding my unit & its diagnosis & prognosis. I feel he has a greater knowledge base than some other techs & shared it with me. Pricing - ouch! - but considering my unit is 12 years old & this is I think only the 2nd time I have had to shell out some $$ for preventative upkeep - I have been pretty pleased with the unit.
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Chris was very, very prompt! He was fast and explained everything to me, but beyond that he was honest with me about what was going on so I would be informed and can make the best decision possible. If there were more people like Chris, the world would be better for it.
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Billy arrived on time. He was very professional and knowledgeable.
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Very nice and helpful. The invoice and diagnosis explained things a little better than I understood them in person. A recommendation was made to replace a part that has not given us any more trouble since the repair. I would like to see more preventative measures taken and advice for upkeep before jumping to suggestions of replacement. Otherwise, good service and customer care.
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Service tech arrived on time and was very professional during the entire call
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Easy to understand, answers any questions takes time to ensure I was comfortable with the work that was needed. I have been a customer of Custom Air for many years and will continue.
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Tune up and repair on Goodman HVAC equipment
Performed diagnostic test on duct system.
Performed diagnostic test on train system
Checking on 6 year old Goodman heat pump
Checking out 9 year old Carrier heat pump
Performed diagnostic test on York gas pack.
Tune up and repair on Goodman HVAC equipment
