Austin Hile-Custom Air tech

Richard from Winston-Salem, NC

Austin Hile was very personable, professional, & knowledgeable doing a maintenance eval (checkup) on our AC. He did not attempt to "sell" us any options on our newish(18 mos) system(unlike another co.) & presented a report on our system that my wife & I understood. He was a pleasure. Thnx. Richard

Great Service

J. M. from Winston-Salem, NC

Excellent service when really needed. Price very pleasing for this time.

Nancy from Winston-Salem, NC

I had just discovered a problem with my system after it had been on for awhile this season. I had puddles of water in the low spots on the plastic floor as it slopes away from the fairly new systems. Then at the lowest spot just a few steps from the systems I had a good size puddle. Have since discovered that puddle is in between my two layers of plastic. One could see where the water ran down from the systems. Just before turning on the systems I had my entire "basement" (under house almost stand up space for me) checked thoroughly for any moisture. Three people from a company checked it out and announced it was "dry as a bone". I also discovered the two outlet pipes from my two systems were not surrounded outside by a wet area which should have been. There was only nominal moisture out there. I have one other important thing. Since your co. put in my new systems I had noticed a piling up of leaves in one corner of the compressors after servicing.I did not mention that but did not like it as I had not had that problem with the old systems. I noticed it took Anthony longer to clean the compressors and I was informed he had to take off something to be able to get in there and clean out the accumulated leaves. That young man did an excellent job both correcting the water under the house and cleaning out the compressors. I have just been to the "basement" - a day and a half after his work. There are no small puddles in the plastic AT ALL. I am taking steps to dry out the large puddle in between the two layers of plastic in the lowest spot. I would be extremely happy with the same young man doing the servicing, repeatedly!!!!!

Excellent Service

J McRae from Winston-Salem, NC

William was awesome. He explained everything and showed me what needed to be repaired. He was professional and was honest. Great service

Billy was great

Kitty from Winston-Salem, NC

Well said - "Great Service, Awesome Price"

Nancy from Winston-Salem, NC

Will was truly professional, a real gentleman and efficient. He, also. showed me things about both my heat pump and my gas system that no one had ever shown me before. He has certainly assisted me when I place this house on market and possibly before, if I choose to make the corrections. Nancy L. Davenport

Is that a fact?

Ramona from Winston-Salem, NC

Chris explained to me things about our thermostat and furnace we did not know. As a result, this will save us a great deal of money going forward. Thank you, Chris, you were very patient with me.

great service

Kitty from Winston-Salem, NC

Good Feedback

Jeanne from Winston-Salem, NC

William was very polite & considerate. I feel he gave me honest info regarding my unit & its diagnosis & prognosis. I feel he has a greater knowledge base than some other techs & shared it with me. Pricing - ouch! - but considering my unit is 12 years old & this is I think only the 2nd time I have had to shell out some $$ for preventative upkeep - I have been pretty pleased with the unit.

Professional service

KLINE from Winston-Salem, NC

I had my 6 month over due tune up on my air conditioner. The technician William was the best. He explained everything to me in a way I could understand. He gave me his professional opinion and found some safety issues I didn’t even know I had. Thanks to William I know things will be done correctly and safely.

Great technician!

KLINE from Winston-Salem, NC

Williams knowledge, thoroughness and professionalism made me feel at ease over a stressful situation. He was able to get my problems fixed so quickly. Thanks to William I have peace of mind my house will be cool and most importantly SAFE. Huge deal!

Very good service, Austin is a very kind gentleman; Price was very acceptable

Nancy from Winston-Salem, NC

Austin is a nice gentleman. I am assuming he did a good job He seemed very efficient. I was impressed when I told him my not understanding one of the Carbon Monoxide Detectors your co. installed. He found the battery was dead and he replaced the battery after I provided it. He even offered to replace it with one from his truck. That assisted me as I am an 80'ish Senior and being down in the floor under a desk to do this would not have been easy for me. He even offered to replace any light bulbs that I needed replaced and that made him a gentleman for sure with good service tactics. I had none that needed replacing but if I had he would have been a "life saver". Quality service does my heart good!!!!!! At my age I take nothing for granted!!!! Nancy L. Davenport

Great

WATFORD from Winston-Salem, NC

I was pleased with the work done on our air unit thank you.

Outstanding service

Dennis from Winston-Salem, NC

I would highly recommend this company