The technician (Said, S) was very helpful. When scheduling my maintenance appointment I let them know that i had some questions regarding my air intake pipe. I found a hole but wanted verification. I had a picture but Said, S went above and beyond and got in my crawl space to verify and recommended what I could do to fix it. I didn't ask him to physically check but he did and I felt better about how to go forward. He was professional and very pleasant and easy to talk too. Put me at easy concerning this issue. Thank You Said, S
