4279 Roswell Rd NE
Atlanta, GA 30342
(770) 626-7165

Local Reviews
for atlanta, ga

Rated 4.7 out of 5 stars based on 68 customer reviews

Truly Dependable

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great service and very thorough job!!

Jimmie was very professional and prompt. He diagnosed the problem with my cooling system and after checking testing all working parts. He took time to explain the problem and how to prevent future problems. After he had the system working properly and I was completely satisfied, he went over important maintenance tips that I could do on my own to keep it running properly. He went over and beyond what was expected. Thanks Jimmie!!!

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great service

  • Overall Experience
  • Quality
  • Price
  • Convenience

Survey

  • Overall Experience
  • Quality
  • Price
  • Convenience

Dependable Service Repair Questionable Timing on HVAC Fuse Failure

On Thursday, July 19th Dependable Service Repair came by for our twice yearly service to check HVAC, water heater, fridge, washer and dryer as a part of the annual warranty agreement. Approximately an hour after the technician left I noticed the room temperature warming. I realized that the upstairs unit was not working. I contacted their office to have someone come back the following morning to address the problem and was informed that if something unrelated to the work the technician had done was found to be the cause that I would have to pay for the service charge. Knowing that there weren't any issues before the technician serviced the unit I was confident there would not be a service charge. Once the second technician finished his assessment of the problem as a blown fuse which is not covered under my warranty my question was how coincidental (eyes sideways). Dependable tech comes services my unit and ask for and received the annual payment for and warranty coverage one month early and one of the items that is not covered by the warranty is an issue when he leaves. I consider this to be very suspicious and will not renew the warranty going forward as I know when I've been ripped off.


Response from Dependable Heating and Air Conditioning:

The Service Agreement Coordinator responded to all of the issues above. The charge that the technician gave for the fuse was waived and added an additional month to her service agreement because she did renew 1 month early. We emailed the customer t let her know all of this as well as let her know that the service that was done was the last service of the previous service agreement and that she has her 2 services for the new agreement left that will be done within the next year. Customer sent an email response to the Service Agreement Coordinator telling her "thank you for your help today I look forward to receiving my 2018-2019 service agreement with extra month added."

  • Overall Experience
  • Quality
  • Price
  • Convenience

First Class Experience

jw was first class. From arrival to departure his work, level of communication and honesty are all first class. I’ve already recommended Dependible H&A to people and will use them again.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Fast and reliable service

Arrived quickly. Within 2 hrs orlf our call on a Friday afternoon. Friendly and professional staff.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great Service

Very prompt and did a super job.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great service/Server

The service person was professional, timely, informative and quite pleasant to talk to.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Air still not fixed

It’s been 2 years since I needed a replacement until and it’s still not replaced every year u guys have to send someone out to fix my air I have 8 kids and we are burning up

  • Overall Experience
  • Quality
  • Price
  • Convenience

Job Locations
for atlanta, ga

Jimmie  W.

Jimmie W. Job Checkin

WEATHER KING HVAC CHECK OUT HEAT FOUND THE CIRCUIT BREAKER WAS TURNED OFF TURNED ON THE BREAKER AND UNIT BEGIN TO HEAT


Jimmie  W.

Jimmie W. Job Checkin

TRANE DURING PM THIS UNIT SHOWED ICING UP ON CIRCUIT 1 TXV INSTALLED STOP LEAK WITH DYE ADN ONE POUND OF 410A


Todd C.

Todd C. Job Checkin

RADIANCE GRILL GAS REGULATOR IS POSSIBLY NOT WORKING PROPERLY OR A GAS ISSUE NOT SURE LITE THE PILOT FOR EACH GRILL


ANTHONY M.

ANTHONY M. Job Checkin

SCOTSMAN ICE MACHINE NEEDS A CLEANING PERFORMED TEH PERVENTIVE MAINTANCE


ANTHONY M.

ANTHONY M. Job Checkin

HEATCRAFT WALK IN COOLER NOT COOLING TEMP IS AT 50 DEGREES FOUND THE BREAKER HAD BEEN TRIPPED


ANTHONY M.

ANTHONY M. Job Checkin

HOSHIZAKI ICE MACHINE NOT MAKING ICE UNIT AHD LOST POWER


ANTHONY M.

ANTHONY M. Job Checkin

HOSHIZAKI ICE MACHINE NOT MAKING ICE UNIT AHD LOST POWER


Jimmie  W.

Jimmie W. Job Checkin

GOODMAN AIR CONDITIONER BREAKER KEEPS TRIPPING/OUTSIDE COMP MIGHT BE THE CAUSE INSTALLED COMPRESSOR AND DID LEAK CHECK


STEPHANIE F.

STEPHANIE F. Job Checkin

TRANE PACKAGE UNIT COVER HAS FLOWN OPEN ON ONE OF THE UNITS, NEED TO MAKE SURE IT IS SECURE WHEN CLOSE REPLACED THE SELF TAP SCREWS


Todd C.

Todd C. Job Checkin

HEATCRAFT REACH IN COOLER UNDER THE FAN MOTOR THERE IS ICE BUILD UP AND IS LEAKING ONTO THE FOOD ADJUSTED TEH SETTINGS


Kirk L.

Kirk L. Job Checkin

MANITOWOC ICE MACHINE REPLACED TEHICE THICKNESS PROBE


Kirk L.

Kirk L. Job Checkin

JACKSON DISHWASHER USING ALOT OF DW LIQUID, THINKS IT HAS A SMALL LEAK RECOMMENDED CLEANING THE WATER DISTRIBUTION TUBES ALOT OF TRASH IN THE WATER


ANTHONY M.

ANTHONY M. Job Checkin

AMERICAN RANGE FLAT TOP KNOB BROKEN RECOMMENDED REPLACING THE GAS VAVLE AND FACEPLATE ADN KNOB GAVE CUSTOMER QUOTE


ANTHONY M.

ANTHONY M. Job Checkin

GE DRYER VENT CLEANED THE DRYER VENT ON TWO UNITS


Kirk L.

Kirk L. Job Checkin

CARRIER AIR CONDITIONER NOT COOLING REPLACED THE CAPACITOR