Kirk did an excellent job taking care of the issues that were not resolved in the initial installation of my heat pump. There was a fan that I was told needed to run continuously that was driving me crazy, Kirk told me that a thermostat could be installed so it would only come on when a certain temp. was reached. He also bolted down the Heat Pump (which I didn't even realize had not been done). He also secured all of the wiring outside and explained why I will be seeing water as humidity is removed from inside. and finally he took away the "crap" that was left behind by the previous tech. Did not rate cost because this was a "no charge" visit.