The service technicians Todd and Elijah arrived early to address my A.C. issues. The thing that stood out to me the most was the fact that they "listened" to my concerns. Then they explained what was likely the problem and how they were going to address it. Within 15 minutes, the problem was corrected.Before leaving, they performed a second inspection on my unit. They reviewed with me on what I should look out for in case problems ever come up again. It was a great experience!
On time, knowledgeable and great customer service!
The pricing was great and that's why I went with Dependable. And I have used them in the past several time. However, after having their work inspected by another company, they found a lot of errors in the installation of the new units. Dependable have been proactive in taking care of the issues that was found, but I think with the amount of money paid and with the installation of an entire new system that they would have made the extra effort to ensure it was done correctly the first time. Because nothing's worse than going back to do the same job again.
The service is always top notch, the techs are always friendly, courteous and happy to explain what they’re doing. The charge for two separate units when both were within a foot of each other and one directly impacted the other was ridiculous. If you allowed the techs doing the work to make the determination vs whoever takes the call to set the appointment, this wouldn’t be an issue.
Trey seemed extremely professional and competent.
I have used Dependable for years. The office staff along with the technicians are great!
CHAMPION HEAT PUMP REPALCE 3.5 TON HEAT PUMP UNIT
GOODMAN AIR CONDITIONER LEAKING DRIP PAN WET ON BACK SIDE OF UNIT - IS COOLING POSSIBLE CLOG IN CONDENSATION LINE CLEARED THE DRAIN LINE
DUCANE NOT BLOWING AIR IN MASTER BEDROOM/MIGHT BE AN ISSUE WITH THE DUCT WORK foudnt eh duct work had came loose to the master bath reconnected teh duct work and air is flowing now
GOODMAN AIR CONDITIONER LEAKING DRIP PAN WET ON BACK SIDE OF UNIT CLEARED TEH DRAIN LINE AND CHECKED WATER FLOW
BRYANT AIR CONDITIONER NOT COOLING, LEAKING WATER REPAIRED THE PVC CONDESATE DRAIN LINE
GOODMAN AC CONDENSOR UNIT NOT COOLING REPLACED THE MFD RUN CAPACITOR AND FILTER
GOODMAN SPRING NOT COOLING ADDED FREON
GOODMAN SPRING TUNE ON AC SYSTEM
DUCANE AIR CONDITIONER NOT COOLING AT ALL, UNIT OUTSIDE IS FREEZING UP FOUDN LOW ON CHARGE ADDED R22
AMANA SPRING TUNE ON 3 AC SYSTEMS
WALK IN FREEZER READING AT 70 REPLACED THE FAN
WALK IN COOLER FROZEN UP THAWED THE UNTI AND SET THE TSTAT TO 35 AND UNIT IS WORKING
CARRIER AIR CONDITIONER NOT COOLING LIKE IT SHOULD REPLACED THE CAPACITOR AND NEEDS NEW CONTROL BOARD
GOODMAN AIR CONDITIONER NOT COOLING CLEANED THE COILS AND CHANGED THE FILTER
CARRIER SPRING TUNE ON AC SYSTEM