I have been a Sippin customer a long time. Their local family hometown feel has always been a plus to me. I am currently living out of state for my job. My furnace in CT shut down due to being old and it being super cold this season. I called Sippin and arranged for them to go there without me being home to check it out and fix. I have full trust in having Sippin to my house. They went right out that day and got it working. A huge relief !!! Thank you for the continued fantastic customer service