Technician was very helpful explaining my options regarding service and pricing
Jan did an awesome job. He was extremely friendly and very thorough!
Dykstra's Steve Mendez did a great job. He was knowledgeable, fast, professional and pleasant. We are very happy with his service.
Jan was very professional and informative. He explained everything that he was doing and was extremely thorough. I would gladly request him in the future.
Jan was excellent help today. He came in response to a leak we were experiencing from our humidifier. While our Dykstra installation tech and first service tech failed to instruct us on the need to annually change the humidifier filter, Jan was awesome and went above and beyond the call to help us. He is a fantastic service tech and an all-around great person who takes great care in his work and in educating customers. While I am disappointed with Dykstra for not having this level of consistency in its service from all of its employees, I commend Jan for his help.
I have had Dykstra out three times recently for new thermostat, cleaning, and new humidifier. Hasim yesterday for the cleaning was very helpful providing diagnostic information that made me decide to replace the humidifier. The humidifier replacement today I was very happy with the extra touches of a manual override and the improved duct work. Thank you.
Well explained by installers and salesman . Paperwork in great order. A clean well done installation
He has been here for a problem with my furnace the happens once in a million years, and he took it all apart and found why we had no heat last year. There had been many other tech's that never saw/mentioned the problem, so, we were very happy to know that he was the tech that came out today to check and clean our ac and make sure it is ready when we need it. He asks if we have any questions and tells us everything he is doing, and what may need to be done.
Customer service and Technicians are awesome, so of course when I needed a new furnace I knew who would treat me right.
Jan B did a great job. He gave through explanations to my many questions and concerns. He looked at the safety of both my water heater and furnace. He cleaned my furnace and gave me pointers on keeping things safe and in good condition...simple things I didn't know and no other service people ever bothered to share with me. It all made sense, but wasn't familiar to me. He was terrific and pleasant!