Our AC broke down late afternoon and when we call the office in the morning Zack assured us he would re-route one of his techs to come straight to our house. 30 min later they were at the house. The tech, Dwayne, which has been to our house in the past, is great, professional and always provide great service! And most importantly, diagnosed the problem quickly and had our AC up and running in no time. I am very grateful:)