Jonathan L. arrived early. Very professional, friendly, knowledgeable and helpful. We had a broken pump that would have cost $2,000 so decided to go with another unit instead of fixing it each time they serviced it. The unit is 10 years old. He answered my husband's questions and my husband was quite impressed with his knowledge and answers. Gore Heating has a great team! Usually always punctual, if running late, Debby gives us a call! Way to go Gore! Highly recommend.