Ivan came to my house to give my a/c a tune up and an overall prognosis report. Ivan is a people person and you can tell the moment he walks up. Ivan is polite and very professional and he is very knowledgeable at his profession. He does his job, explains options that can be taken with the unit and then proceeds with needed repairs that are agreed to. For a/c needs he is the one to request at Grande. Thank you so much!