Everything was done well
My technician was Issac James. Issac is always very pleasant and easy going. He explained what he was doing and he provided options in pricing regarding the replacement of a capacitor on my blower fan.
Techs are available late in the evenings and on weekends if you are unable to get off work, and they’ll work hard to solve your problem.
Hottest day of the year and my air conditioner goes out! Isaac pinpointed the electrical problem within minutes and fixed it immediately. I mentioned a possible problem with my ductwork, he went under the house, and sure enough, found a hole where all of my air was leaking! He patched the hole and we discussed a more permanent solution in the future. This is the coolest my house has been in 2 years!! Thanks Isaac!!!
Guys came to do a routine check up of my air conditioner, and found an unexpected problem. They were honest and did their best to remedy the problem without trying to sell me a bunch of stuff I didn't need.
Came out to call for a system not cooling properly. Customer stated that the unit seemed to be running but not cooling, thought it might be a freon issue. I checked system over and found compressor locked out. Sensor was reading high LRA, and the hard start kit had failed. Told customer what I found and recommended. Made homeowner aware of unit having weak windings, and that I would try another hard start kit to get it going. I replaced the hard start kit on the unit. Cycled system on and unit came on, Amps were lower but compressor sounded rough. Told customer that I couldn’t guarantee that the new hard start kit will get the unit through the summer or not. Recommended customer plan on replacement of unit soon. Unit is a 12 year old Goodman system we installed. Customer stated that he would give us a call if it starts acting up again for replacement. Supplied customer filters to change out when ready. Thank you for choosing Interstate! -Isaac
Came out to call to give an estimate for replacement of an existing 5 ton Lennox unit. Discussed options with customer as far as what we could offer him. Gave customer estimate based on what was discussed.
This is an estimate for a new 4 ton heat pump. Includes equipment and installation. Unit comes precharged with refrigerant. Warranties: 10 year parts 10 year compressor 10 year coil 1 year labor
No cool. Evaluated system and found tstat to be faulty. Replaced tstat and found new tstat to be bad. Will not come out of compressor time delay even when time delay is set at 0 min. When I remove tstat from wall time delay operates normally, when I put back on wall it goes into time delay. Isaac J- Came out to call for a system not cooling properly. Customer stated that the AC system wasnâ€™t working and we tried an new thermostat. Still had issues with the new thermostat. I checked the system over and found the unit to have a short in the defrost control board. This was causing the thermostat to reset on delay when it called for cooling. I will order the board and come back to replace it. Came out to replace the defrost control board. After replacing the control board I was able to get the AC to click to cooling mode, but it only lasted a few seconds. I checked system over again thoroughly and found the reversing valve solenoid has a short as well. Went over repair vs replace optio
Blue shield AC tune up. Original Shield plan member passed property on to daughter recently. Spoke with new homeowner and they are feeling cold air from the AC under the crawlspace when outside, but they are also getting good airflow inside. I went under home and inspected the connecting duct for both sides of mfr home and it is in tact. Something had however torn up the under skirting by the plenum, removing the insulation and exposing the gaps in the plenum underneath. I was able to find at least 5 1/4 to 1/2 inch gaps around plenum. Spoke with homeowner and they would like to have it sealed. I was able to seal the points of by packing in armaflex in the larger joints and filling the gaps between the plenum and ductwork transition pieces with spray foam. No more cool air was detectable after this was performed. Washed condenser thoroughly. Checked inside and the filter had not been changed since we were last out, so as an added courtesy I also cleaned out the evaporator coil along w
Silver club summer service. Replaced filter. Blower motor is an ECM motor, run capacitor not required, motor and wheel are clean, indoor coil is clean, condensate drain line is clear. Washed condenser coil, compressor run capacitor tested good, condenser fan motor run capacitor tested good, contactor points are good, all electrical connections are tight. Checked operation, all amps and pressures are good. Required subcooling is 13 degrees +/- 3 degrees, actual subcooling was 10.8 degrees, superheat was 19 degrees, air temperature drop was 21 degrees. System is operating normally.
04MAY2022 Jason B Arrived for spring tune up, and spoke with homeowner about the systems performance. Everything is working well. Cycled system on at the thermostat. Inspected coil, blower cabinet, motor and all electrical components at the furnace. Inspected capacitors, fan, and compressor. Cycled system back on. Changed filters. It is currently too cold to check the charge.
Came out to call for a free second opinion. Customer stated that the mini split unit doesnâ€™t cool. They had another company out to check it and they said it had too much Freon in it and took some out, but it didnâ€™t fix the issue. I checked the system over and found the filters on the head unit completely clogged, the evaporator coil dirty, and the blower wheel as well. Also found the unit very low on refrigerant. Went over options with customer and what I recommended. Customer approved the cleaning of the evaporator coil and the refrigerant. Customer cleaned the filters off. I cleaned the evaporator coil thoroughly along with the blower wheel. After that, I re-weighed the refrigerant into the system and added 31.8 Ozâ€™s of 410a. Cycled unit on and checked operation. Customer already noticed a significant difference with just how the system was blowing air. I recommended the filters be cleaned regularly and the system be maintained every so often. System is now cooling properly wit
This is an estimate for replacement of a failed compressor. System is still under warranty, but customer is responsible for labor and half of the refrigerant needed in the system. This will come with a 2 year labor warranty. If by chance the new compressor fails within that 2 year span, itâ€™s covered 100% at no cost to the customer.
Performed preventative AC maintenance on 2 heat pump systems. Inspected filters, blower assemblies, motors, electrical components, evaporator coils and overall condition of equipment indoors. Washed condenser coils thoroughly. Inspected capacitors, contactors, fan motors, and compressors. During operation checks, I found the upstairs unit compressor not kicking on. It would buzz then shut off. Tried a hard start kit and it still wouldnâ€™t turn over. Compressor is locked up. It will not kick on, no matter what I tried. Let customer know that I would get back to her on pricing and what we can do for her as far as possible repair costs go.
Performed preventative maintenance on furnace. Inspected blower assembly, motor, capacitor, electrical components, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition of furnace. Capacitor was reading out of recommended range (11/15). Recommended that I replace it before it goes out. Gave him options of capacitor he could use. Customer chose to have me install the turbo mini. Capacitor has a 5 year warranty on it. After I installed the capacitor, I cleaned the flame sensor and dust off the burners and components. Checked system operation, wiring, amps, temperatures and gas pressures. System is operating properly at this time. Customer would like to schedule a major leak search on the system to see if we can trace a leak. Told him I would get it scheduled with the office on Monday. Thank you for choosing Interstate!
Performed preventative maintenance on furnace. Inspected blower assembly, motor, electrical components, burners, flame sensor, ignitor, gas valve, inducer motor and overall condition of equipment. Customer stated that heâ€™s noticed water leaking again along the exhaust pipe of the furnace. We put some caulking around it last time. I took caulking off and was able to locate where the leak was coming from. Pipe needed to be sealed at the connector. I was able to lift piping up and put pvc glue on connections and put them back together. Cleaned flame sensor and dust off the burners and components. Checked thermostat operation, wiring, amps, temperatures and gas pressure. Evaporator coil needed to be cleaned. Customer approved a coil cleaning in place. I cleaned the evaporator coil with cleaner and wire brushes. Showed before and after photos to customer. System is heating properly.
I arrived for a silver membership fall tune up. I inspected the indoor system and found the system to be double filtered at the furnace and in the filter grills. I removed the filters in the returns grills and we decided to only put 1 filter in the air handler. I also found the the blower motor to have a medium amount of debris and dust on the wheel. I recommended to clean the wheel to maintain better air flow. We agreed to clean the wheelchair at this time. I pulled the blower housing out of the air handler and cleaned the wheel. I found the heat strips to have some burnt debris on the elements so o dusted the heat strips. I then but the housing back in place and checked the system in heat pump and electric heat. There was a slight burning smell from dusting the elements with wipes. Overall this system is running properly at this time.
Came out to call for a system that was not cooling properly during the summer. We added refrigerant to the system and we recommended a leak search on it. Customer stated that he was wanting to see if the leak could be found, and what would need to be repaired. I went ahead and did a complimentary minor leak search on system. After going through the evaporator coil and major spots on the AC unit I was not able to locate a leak. I recommended a major electronic leak search be done during his next maintenance, to get better readings. I put the electronic leak search as an estimate and will email it to the customer.
Performed preventative maintenance on furnace. Changed out filters for customer. Inspected blower assembly, motor, electrical components, burners, flame sensor, igniter, inducer motor and overall condition of equipment. Cleaned flame sensor and components. Checked thermostat operation, wiring, amps, temperatures and gas pressure. Adjusted gas pressure and tested all safeties. Customer stated that the AC seemed a little loud after we installed it. I turned it on today and it wasnâ€™t making much noise. Told customer we would recheck it next service.