Overall Experience
Quality
Experience
Punctuality
Josh and Chris were prompt and very polite. They accomplished their work quickly and cleaned up what little mess they made. Very satisfied with their work ethic.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Everything turned out great done a great job very pleased
Overall Experience
Quality
Experience
Punctuality
Jackson and sons is the best company experience. All around great results and customer service. Luis is awesome.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Superb service and customer experience as usual!
Overall Experience
Quality
Experience
Punctuality
David and Shane were so nice, knowledgeable and quick! Their truck broke down and they so apologetic as it took a while to fix. Very pleasant experience and most importantly, I have AC again!
Overall Experience
Quality
Experience
Punctuality
Luis done a great job I was very pleased with the work that he done and I look forward to having him back again.
Overall Experience
Quality
Experience
Punctuality
As always your service technicians are great. Totally professional and very competent.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Luis was very polite and very knowledgeable. Very thorough investigating the issue and did find the problem.
Overall Experience
Quality
Experience
Punctuality
The technician was very respectful and was careful about not letting my cat out.
Overall Experience
Quality
Experience
Punctuality
Quick response to HVAC acting up. Thorough investigation of the issue and explanation of options.
Overall Experience
Quality
Experience
Punctuality
- Tech programmed both thermostats and connected to Wi-Fi. Texted instructions to customer to complete registration on the Honeywell website. Both systems are operating normally at this time. Collected check.
Tech replaced failed compressor and installed a turbo 200 capacitor in the downstairs unit. Charged with 7lbs 10oz R410A. Replaced filter drier and installed acid-away into new compressor. Confirmed proper operation with delta T measuring 69.6/49.6 equaling 20°F. Pressure tested at 290PSI for 13 minutes with .8 drop. System is operating normally at this time.
{Upstairs Split System} - Found failed capacitor and compressor drawing high amps. Recommended a start kit to increase efficiency and extend life of the compressor. Customer approved. - Replaced capacitor with a turbo 200, installed a start kit, and confirmed proper operation with delta T measuring 15.5. - Advised customer that the condenser fan motor is drawing 1.24 amps with a FLA of 1.4 amps. Advised the motor is failing and may need to be replaced in the future. {Downstairs Split System} - Customer requested diagnosis on site. Tech found condenser not running with contactor pulled in. Found tripped breaker and began trouble shooting by isolating the compressor, observing no issues. Checked compressor and found windings measuring in the red zone on megohm reader. Confirmed not grounded. Compressor needs to be replaced. - Customer approved compressor replacement. Office will order compressor and contact customer with ETA and scheduling. Upstairs system is operating normally at th
Spoke to Mr. Little, he is going to have a local company replace the upstairs system at a cheaper price.
Performed ESA on all 3 systems, tech cleaned and serviced units. Tech found air handler full of water due to ez trap being left open and possible clogged drain line. Tech also installed 2 hard start kits on the 2 older systems after homeowners approval. All 3 systems are back on and cooling.
Performed ESA, tech cleaned and serviced system. Recommended installing a hard start kit to protect the compressor and help combat high high start amps. Homeowner stated he would like to hold off and they might be selling the home.
Tech found float switch for third floor AHU tripped (serial UT1V). Tech used nitrogen and two gallons of water of clear and test drain. System is back cooling. Need to return Wednesday for next maintenance. Call for the door code. Put sister phone number in notes.
Upon arrival tech found drain pan full of water. After further inspection tech found drain line having back flow issues. Homeowner stated this has happened every summer multiple times. Stated back flow is what is causing drain line issue. Tech informed homeowner he will have to cut a whole in flooring in order to re-do drain line and install a ez trap. Back flow is very visible at drain line coming from primary drain pan. Homeowner stated he will cut a big enough whole in flooring in order to have unit properly draining and give us a call to have that ez trap installed.. Tech flushed out drain line multiple times to make sure drain line wasn’t clogged either. Also took off insulation from drain line at U bend to push drain line down in order for proper drainage for the time being. Tech uploading pictures and multiple videos to get a better understanding. System is back up and cooling. No charge due to recent visit.
Tech found aux pan is rusted and recommended having pan replaced along with adding eztrap and overflow safety to primary pan to help prevent water from backfilling in the future. Tech also recommends adding drain insulation to prevent condensation in attic. Will need aux pan for 3 ton air handler and about 10ft of insulation. Tech returned and completed all repairs listed. System is back on and cooling properly at this time. No issues with drainage. All is good at this time.
upon arrival tech found secondary pan full of water, tech noticed p trap was dry tech flushed lots of water in drain pan to ensure no cracks visually inspected. System drained with no issues tech suspects water backed up due to vacuum being pulled from drain line due to it being dry. Tech cleared drain pan ensure all float switches are operating properly, recommend ESA for systems customer approved system is now back cooling at this time. Tech locked house and put key back on ring.
Tech performed esa on one system. Tech found aux pan is rusted and recommended having pan replaced along with adding eztrap and overflow safety to primary pan to help prevent water from backfilling in the future. Tech also recommends adding drain insulation to prevent condensation in attic. Will need aux pan for 3 ton air handler and about 10ft of insulation. Customer approved estimate, need to get parts and return to make repairs. Tech found no other issues at today’s visit. System is back on and operating properly at this time.
Selling condo has to speak with siblings who also have ownership
12 year old system. Customer stated upon arrival that system is cooling, but during process of selling home buyers have complaints of age/poor condition of system. Coil grates, electrical terminals, condenser coils, evaporator coils, and line-set entering condenser are all extremely rusted and/or corroded. Potential for refrigerant leaks are high. Capacitor is weak as well. Handed over to field supervisor to provide a solution.
