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Josh and Chris were prompt and very polite. They accomplished their work quickly and cleaned up what little mess they made. Very satisfied with their work ethic.
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Overall Experience
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Experience
Punctuality
Overall Experience
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Punctuality
Everything turned out great done a great job very pleased
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Jackson and sons is the best company experience. All around great results and customer service. Luis is awesome.
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Overall Experience
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Superb service and customer experience as usual!
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David and Shane were so nice, knowledgeable and quick! Their truck broke down and they so apologetic as it took a while to fix. Very pleasant experience and most importantly, I have AC again!
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Luis done a great job I was very pleased with the work that he done and I look forward to having him back again.
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As always your service technicians are great. Totally professional and very competent.
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Overall Experience
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Punctuality
Luis was very polite and very knowledgeable. Very thorough investigating the issue and did find the problem.
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The technician was very respectful and was careful about not letting my cat out.
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Quick response to HVAC acting up. Thorough investigation of the issue and explanation of options.
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Provided estimate to install new HVAC system
Tech arrived and spoke with customer. Customer stated that system would only run aux heat and heat pump does not cut on, tech checked system and found outdoor coil has rusted through and allowed all refrigerant to escape. Tech found oil and dark spots on coil from leak location. Tech spoke with office and Caleb will be giving estimate for replacement of r22 system.
Tech washed and serviced unit per service agreement, tech found no challenges with the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees upon departure, will need to bill customer for renewal
Downstairs system, line set approximately only 15feet, during heat mode the discharge pressure increased over 500psi with suction of 150psi. Tech removed approximately 3lbs of refrigerant and managed to acquire normal operating pressures in heat mode, home heated from 53 degrees to 70 degrees with just the 2 stage heat pump. Tech switch it to cool mode and acquired not accurate readings due to the outdoor temperature not helping much, tech removed the air handler doors and to inspect the TXV to make sure the bulb was secured. Tech noticed that the sub cool of 2 degrees in cool mode did not move. System appears to be with proper refrigerant levels in heat mode but low on charge in cool mode, a follow up visit would be ideal on a warmer day to confirm proper indoor TXV operation, although the system does have a 18 degree delta T in cool, it does not confirm that the Indoor TXv is properly operating or non-condensible in the system are present. Tech will speak with our office about the fi
Tech washed and serviced all 3 sys and found outdoor units to be extremely rusted and corroded tech did not find and leaks at this time but customer is aware of techs finds also noticed od fan motor to very rusted that may cause some structural issues with the od fan motor no challenges at this time but worth noting
- Tech programmed both thermostats and connected to Wi-Fi. Texted instructions to customer to complete registration on the Honeywell website. Both systems are operating normally at this time. Collected check.
Tech replaced failed compressor and installed a turbo 200 capacitor in the downstairs unit. Charged with 7lbs 10oz R410A. Replaced filter drier and installed acid-away into new compressor. Confirmed proper operation with delta T measuring 69.6/49.6 equaling 20°F. Pressure tested at 290PSI for 13 minutes with .8 drop. System is operating normally at this time.
{Upstairs Split System} - Found failed capacitor and compressor drawing high amps. Recommended a start kit to increase efficiency and extend life of the compressor. Customer approved. - Replaced capacitor with a turbo 200, installed a start kit, and confirmed proper operation with delta T measuring 15.5. - Advised customer that the condenser fan motor is drawing 1.24 amps with a FLA of 1.4 amps. Advised the motor is failing and may need to be replaced in the future. {Downstairs Split System} - Customer requested diagnosis on site. Tech found condenser not running with contactor pulled in. Found tripped breaker and began trouble shooting by isolating the compressor, observing no issues. Checked compressor and found windings measuring in the red zone on megohm reader. Confirmed not grounded. Compressor needs to be replaced. - Customer approved compressor replacement. Office will order compressor and contact customer with ETA and scheduling. Upstairs system is operating normally at th
Spoke to Mr. Little, he is going to have a local company replace the upstairs system at a cheaper price.
Performed ESA on all 3 systems, tech cleaned and serviced units. Tech found air handler full of water due to ez trap being left open and possible clogged drain line. Tech also installed 2 hard start kits on the 2 older systems after homeowners approval. All 3 systems are back on and cooling.
Performed ESA, tech cleaned and serviced system. Recommended installing a hard start kit to protect the compressor and help combat high high start amps. Homeowner stated he would like to hold off and they might be selling the home.
Tech found float switch for third floor AHU tripped (serial UT1V). Tech used nitrogen and two gallons of water of clear and test drain. System is back cooling. Need to return Wednesday for next maintenance. Call for the door code. Put sister phone number in notes.
Upon arrival tech found drain pan full of water. After further inspection tech found drain line having back flow issues. Homeowner stated this has happened every summer multiple times. Stated back flow is what is causing drain line issue. Tech informed homeowner he will have to cut a whole in flooring in order to re-do drain line and install a ez trap. Back flow is very visible at drain line coming from primary drain pan. Homeowner stated he will cut a big enough whole in flooring in order to have unit properly draining and give us a call to have that ez trap installed.. Tech flushed out drain line multiple times to make sure drain line wasn’t clogged either. Also took off insulation from drain line at U bend to push drain line down in order for proper drainage for the time being. Tech uploading pictures and multiple videos to get a better understanding. System is back up and cooling. No charge due to recent visit.
