Everything turned out great done a great job very pleased
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Jackson and sons is the best company experience. All around great results and customer service. Luis is awesome.
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Overall Experience
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Experience
Punctuality
Superb service and customer experience as usual!
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David and Shane were so nice, knowledgeable and quick! Their truck broke down and they so apologetic as it took a while to fix. Very pleasant experience and most importantly, I have AC again!
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Luis done a great job I was very pleased with the work that he done and I look forward to having him back again.
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As always your service technicians are great. Totally professional and very competent.
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Overall Experience
Quality
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Punctuality
Luis was very polite and very knowledgeable. Very thorough investigating the issue and did find the problem.
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The technician was very respectful and was careful about not letting my cat out.
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Quick response to HVAC acting up. Thorough investigation of the issue and explanation of options.
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Great job as always! Very professional and friendly technician.
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
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Punctuality
They stand behind their products and the service technicians are professional as well as courteous.
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Punctuality
Tech found condenser had tripped breaker capacitor is within specs tech found when compressor would engage the amps would go to 200 then 60 amps then trip breaker. Tech added hard start kit and compressor kicked on no issues did not trip breaker tech spoke with office and informed technician to leave hard start kit. Tech ohmed compressor before installing hard start kit ohmed red once kit installed mega ohming yellow. Tech spoke with office informed them of findings.
Tech confirmed that main split system is on PSA. Mini split is not. Mini split doesn’t work. See previous diagnosis. Tech checked pressures on customer request. Tech found green dye in system, but system does not appear low on R22. Swept indoor and outdoor coils. Found no leaks. Compressor megged caution “yellow” at 100 megohms. System is cooling. Will check again next visit. Outdoor coil shows some signs of saltwater corrosion. Tech recommended planning for system replacement in the near future.
4TWR6036N1000A/TEM6A0C36H31S & 4TWR6024N1000A/TEM6A0B24H21S
Performed ESA, discussed plasma air. Also highly recommended hard start kits for each system, to prolong the life of the compressor.
Tech washed and serviced all 3 units and found no challenges at this time customer was not here at this time as he does not live here full time it is not time to extended now customer has once more visit. Tech left 1 20x20 filter in kitchen did not have other 16x20 filter on truck.
Tech performed ESA on 1 system found system had no heat strips tech spoke with office, system was sold like that because trailers power can’t handle the load system operating properly at this time.
FOUND ECOBEE THERMOSTAT INSTALLED BY POWER COMPANY FAULTY CAUSING SYSTEM TO COOL IN HEAT MODE. REPLACED WITH FP5000. SYSTEM UP AND HEATING.
Tech found vision pro thermostat blank on arrival. Tech confirmed 24 volts to thermostat. Screen is blank. Tech diagnosed failed vision pro thermostat. Jumped equipment out directly by the wires. Heat strip contactor pulls in, but blower was not running. Tech jumped R to G. Confirmed line and low voltage call to blower. VS blower motor will not start. Unresponsive. Tech also diagnosed failed variable speed blower motor. Due to system age and corrosion on indoor coil, tech swept indoor coil with leak detector. Did not find indoor coil leaking. Outdoor unit is heavily corroded from salt air. Did not find outdoor unit leaking. To repair system, we would need to replace thermostat and variable speed blower motor. Due to number and cost of repairs, tech recommends replacing system. Forwarded to office to give options. Needs both repair and replace options. Customer requested looking at options to replace downstairs system too due to it being the same age and adding a mini split to the up
Tech found outdoor unit in a low pressure lockout. Cleared lockout. After time delay outdoor fan did not start. Tech found Turbo capacitor miswired. Tech corrected wiring according to wiring diagram by moving the purple FAN wire from the Turbo common terminal to the 5uf terminal on the Turbo. System is back heating correctly. No charge for callback.
Performed ESA, no issues at this time. Cleaned and washed units.
Tech found no difficulties at this time. Office approved billing for renewal. Renewal needs to be paid by Friday @5pm. If not paid maintenance contract will be dropped and first time visit will be required for new plan. Plan can be paid online or check mailed/dropped off at office. Homeowner mentioned smell (dirty sock syndrome) tech informed homeowner we can clean coil but smell could still stay in house and best option to permanently remove smell is investing in a Uv light or plasma air for air purification and to eliminate smell.
Tech did find dust/black substance on the some supply grills tech found no issues with plasma or Uv light customer said they will remove all grills clean them and keep a eye on them
Tech returned to replace drain pan tech was able to replace drain pan without removing coil once installed tech did make sure connections for drain were tight and secured tech also drain out water from drain pan unit is operating correctly at this time tech did accidentally break the Uv bulb when moving coil will have to come back and replace bulb tech left ballast on top of unit
Tech replaced the metal bands anchoring down condenser to stand
Tech cleared main line drain out pan and cleared cualk to help seal the crack inside pan better to get customers by till replaced is made tech also vacuumed out water from inside cabinet insulation