Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Campbell was very professional. He was friendly and warm. Came into my home and proceeded to his job. His work was very sufficient.
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Overall Experience
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Punctuality
Juan R was courteous, professional and knowledgeable!
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Overall Experience
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Jason was very thorough…he explained everything he was doing and took his time to get it right!
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Tyler was very respectful when he came to the house. He quickly took care of my AC issue.
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We watched our utility bills climb and didn't realize how bad it got until we got our first utility bill in the mail - after the installation. We saved 35% off our power bill and we have Jackson and Sons to thank!
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Overall Experience
Quality
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Punctuality
Overall Experience
Quality
Experience
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Overall Experience
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Punctuality
I have been a Jackson and Sons customer for almost 12 years. The quality of service and professionalism regardless of the technician never changes. Outstanding service! A+ 100%.
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Overall Experience
Quality
Experience
Punctuality
{2003 Goodman/Trane Split System - Suite C} — Tenant informed tech that the system is not operating correctly in cool mode - natural gas heat is operating normally. — Tech noted 24v communicated from thermostat to contactor, with condenser fan running but no compressor operation. — System is void of R-22 refrigerant (109 OZ factory charge), opening the low pressure switch, prohibiting the compressor from running. — Built estimates for leak search with nitrogen and recharging the system with refrigerant. Recommended not recharging refrigerant under current condition without locating the leak and repairing it. Advised tenant that the price to repair will fluctuate depending on the component(s) in need of repair. — Recommended replacing the full system on account of equipment age, condition, and costly repairs with refrigerant that is no longer manufactured and in limited supply. — Tenant will consult landlord for resolution and contact office with conclusion. Collected service call
Tech cleaned the leak area on the copper line where the leak was at and brazed it, replaced the bi-flow filter dryer while flowing nitrogen, pressure tested the system and held pressure for 10 minutes, tech evacuated the system below 500 microns. Factory charged the system with R410a refrigerant and tested the system afterwards. System was tested in heat mode and cool mode, operated both sides for 15 minutes. Delta T within specs.
Found refrigerant oil on the bottom of the condenser, system is voided out on R410a refrigerant. Leak was obviously spotted on the condenser coil line near the true suction line. Copper line rubbed. Tech provided the findings and estimate to the homeowner and approved the estimate to repair the refrigerant leak. Leak repair would need to be scheduled. Tech left the system in emergency heat for now.
Tech washed and serviced unit and found blower housing to have some bacteria build up tech pulled and cleaned blower and informed customer of finding and recommended adding Uv light protection to prevent buildup in the future customer is familiar with Uv light from having at other properties would like to wait for now unit is up heating properly after todays visit.
- Tech replaced thermostat with customer-supplied Honeywell thermostat (no Common) and advised customer to replace triple A batteries when needed. Programmed for straight AC/LP and set to permanent hold with no schedule per customer request. - Replaced failed draft inducer assembly and related hardware. - Cleaned burner assembly, igniter, and flame sensor. - Recommended premium service agreement; customer will contact office when financially feasible. - Confirmed proper heating operation and LP gas pressures. System is operating normally at this time. Advised customer to replace air filter soon due to condition.
- Tech found failed draft inducer upon arrival. Inspected system and noted corroded burner assembly; recommended cleaning and replacing the draft inducer. - Customer wants to replace the thermostat and will purchase their own. - Customer approved part order and burner clean. Customer acknowledged age of the system and potential costly repairs. Advised further diagnostics/repairs may be needed after the draft inducer is replaced. Inspected heat exchanger and found no cracks or damaged areas. Left power off at disconnect.
Install Duct detector in return duct and connect to unit.
Will return with detector and box to weather proof it on the outside of the return where it can sense the return air better. One person is all that’s needed for this. 12/27 returned but did not install detector due to previous unit did not have one either. No alarm panel in building. No detectors on any systems. Checked fuses per data plate and they are correct. Set up inspection and if inspector requires detector can install same day with weather proof box.
Tech washed and serviced unit and found no challenges at this time.
Performed pre smoke test on 15 ton package unit. Passed pre smoke test. No alarms went off just system shut down.
PERFORMED CMA INSPECTION ON 1 HEAT PUMP SPLIT SYSTEM. TECH CHECKED FAN, COMPRESSOR AND BLOWER MOTOR AMPERAGE. AMPERAGE CHECKS WERE INSIDE CORRECT SPECIFICATIONS. SYSTEM IS HEATING AND COOLING PROPERLY. TECH CHECKED THERMOSTAT TO ENSURE IT IS FUNCTIONING PROPERLY. TECH COMPLETED FILTER CHANGE AND FLUSHED DRAIN LINES. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
PERFORMED CMA FULL SERVICE ON 3 SPLIT SYSTEMS. UPON ARRIVAL CUSTOMER EXPRESSED CONCERNS ABOUT OCCUPATIONAL THERAPY ROOM #1 WHICH IS CONTROLLED BY SPLIT SYSTEM #2. CUSTOMER STATED ROOM SEEMED TO BE WARMER THAN USUAL. TECH CHECKED THERMOSTAT AND FOUND THERMOSTAT WAS SET TO 74 DEGREES AND WAS ON A TEMPORARY HOLD, THE INSIDE TEMP ON THERMOSTAT WAS 71 DEGREES. TECH TOOK HOLD OFF THERMOSTAT AND BROUGHT SYSTEM ON, TECH TOOK DELTA T AND FOUND A RETURN OF 73 DEGREES AND A SUPPLY OF 56 DEGREES. SYSTEM HAS A DELTA T OF 17 DEGREES AND IS COOLING PROPERLY, TECH ADVISED CUSTOMER TO SET THERMOSTAT TO A LOWER TEMP AND THAT IF THERMOSTAT IS SET TO A HIGHER TEMP THAN THE ROOM TEMP, SYSTEM WILL NOT COME ON. THERE ARE NO ISSUES WITH SPLIT SYSTEM #2. TECH CLEANED CONDENSER AND EVAPORATOR COILS OF SYSTEMS AND CLEANED OUTSIDE CONDENSER UNITS. TECH COMPLETED FILTER CHANGE OF 10-20x20x1 FILTERS AND FLUSHED OUT ALL DRAIN LINES. TECH CHECKED FAN, COMPRESSOR AND BLOWOR MOTOR AMPERAGE, ALL AMPERAGE CHECKS WERE INS
Tech performed esa on one system, tech found no issues and system is back on and operating properly at this time. Customer renewed service agreement.
Performed ESA, tech found no issues at today visit. System has been serviced and is back on and cooling/heating. Homeowner did not allow tech inside.
Performed ESA, tech found system 1lb low on R401A. Tech informed homeowner and homeowner approved. Still wants to hold off on further options for repair. System is back up and cooling.