Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Campbell was very professional. He was friendly and warm. Came into my home and proceeded to his job. His work was very sufficient.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Juan R was courteous, professional and knowledgeable!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Jason was very thorough…he explained everything he was doing and took his time to get it right!
Overall Experience
Quality
Experience
Punctuality
Tyler was very respectful when he came to the house. He quickly took care of my AC issue.
Overall Experience
Quality
Experience
Punctuality
We watched our utility bills climb and didn't realize how bad it got until we got our first utility bill in the mail - after the installation. We saved 35% off our power bill and we have Jackson and Sons to thank!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
I have been a Jackson and Sons customer for almost 12 years. The quality of service and professionalism regardless of the technician never changes. Outstanding service! A+ 100%.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech returned to perform leak search. Tech pressurized system with nitrogen and found a leak at suction line joint in copper line. Tech quoted $1,162.32 to repair leak not including refrigerant as maintenance stated they have their own refrigerant and can charge system up. Customer approved repair, tech brazed leak spot while flowing nitrogen and sealed leak. Pressure tested system for 30 minutes with no drop in pressure. Evacuated system to 500 microns, passed decay test. Billing out todays invoice per office, office will bill out last weeks invoice to correct email. Tech stated payment needs to be made within a week from today. 4/25/24
Upon arrival tech found system completely voided of Freon. Property manager did not answer the phone after 3 attempts. Tech emailed estimate to all 3 emails on file and will need to return once we get approval to further diagnose where leak is located at.
Tech performed esa, unit is working properly Tech recommended replacing uv bulb, customer would like installed next visit
Completed a full service on a LENNOX heat pump, cleaned coils, pans, cleared trap, changed filter, checked heat strips, capacitors, motor amps, T-stat, pressures.
Performed a Maintenance inspection on 3 Trane heat pumps, changed filters, checked T-stats, heat strips, motor amps, pressures, capacitors, cleared drain lines.
Performed ESA, tech found run load amps on compressor out of spec and over amping. Tech installed hard start kit to lower amps and extend life of compressor.
Tech performed ESA on 2 systems. Tech found no challenges or concerns with either system/operations of system. Tech added union to upstairs air handler. Both systems operating properly upon departure.
Tech washed and serviced unit and found no challenges customer did not wish for tech to enter home could not check delta t or thermostat at this time.
Tech replaced 1 out of 2 heat exchanger found disconnected the 2nd stage until decision is made for 2nd heat exchanger. Tech cycled heat system is operating in 1st stage heat at this time.
Performed CMA filter change. Also assisted tech with heat exchanger replacement at kitchen gas pack.
Tech replaced condensate pump for AHU2 in attic. Tested new pump without issues. Used zip ties to clamp rubber hose. Found no leaks with new pump. Billed for repair.
Tech found AHU 2 thermostat blank due to tripped float switches in the condensate pump pan. Tech found pump working but was leaking. Tech recommends replacing condensate pump and pan. Tech also noticed blower motor was noisy starting up and system is in poor overall condition and is 20 years old. Tech also found system 3 condenser coil freezing over and system was very low on refrigerant. Tech found evaporator coil has a large leak. Tech recommends replacing unit due to cost of repair and type of refrigerant(R22). Field supervisor has been notified.
Tech replaced all filters. Washed make up air filters. Uploaded pictures. See final picture for updated filter count. Tech found top panel of the smaller make up air unit laying on top of roof. Put top panel back onto unit and securely latched it in place.
Tech found no difficulties with the system today. System is heating and cooling properly. Homeowner has media filter in duct system.
