2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for garner, nc

Rated 5.0 out of 5 stars based on 11 customer reviews

Excellent service

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Great & Friendly Service

Juan R was courteous, professional and knowledgeable!

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Amazing Service

I trust them with all my AC maintenance and check ups!

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Amazing service

Jason was very thorough…he explained everything he was doing and took his time to get it right!

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Great friendly service!

Tyler was very respectful when he came to the house. He quickly took care of my AC issue.

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Exceptional AC Installation Services

We watched our utility bills climb and didn't realize how bad it got until we got our first utility bill in the mail - after the installation. We saved 35% off our power bill and we have Jackson and Sons to thank!

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Great service

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John and Victoria Daniel

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Great Service

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Outstanding Service As Always!

I have been a Jackson and Sons customer for almost 12 years. The quality of service and professionalism regardless of the technician never changes. Outstanding service! A+ 100%.

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Great service

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Job Locations
for garner, nc

Donald  S.

Donald S. Job Checkin

Tested both systems and both are heating and cooling as they should.


Kyle W.

Kyle W. Job Checkin

WAITING ROOM/BATHROOM ARE COMPLETELY SHUTOFF FROM THERMOSTAT AND ALSO A VERY HIGH TRAFFIC AREA WITH FRONT DOORS/LARGE WINDOWS. SYSTEM IS OPERATING PROPERLY BUT IS UNABLE TO REGULATE TEMPERATURE IN WAITING ROOM PROPERLY ESPECIALLY ON HOT DAYS. RECOMMENDED INSTALLING 824 TSTAT AND ADDING SENSOR FOR WAITING ROOM. $741.00 PLUS TAX. SPOKE WITH MRS. KIM SHE WILL CALL ONCE APPROVED.


Donald  S.

Donald S. Job Checkin

Unit #3 located low volt short and repaired. Short in air handler at terminal block. Recommend electrician due to no line voltage at condenser for unit #3. Breaker is in panel D.


Noah C.

Noah C. Job Checkin

Tech returned to replace variable speed blower motor on 5 ton split heat pump system. Tech replaced motor and tested, system is back up and cooling. Billing out for repairs.


Noah C.

Noah C. Job Checkin

Upon arrival tech found upstairs system air handler leaking water from auxiliary drain pan where aux drain line outlet is on pan. Tech tightened pvc fitting to secondary drain pan, pvc line only dumps water back into pan. System was also not cooling, secondary float switch was tripped. Tech removed all water from auxiliary drain pan and cleared clogged drain line. Tech confirmed that air handler is level and draining properly. System is back up and running, indoor temp had dropped from 90 degrees to 82 at time of techs departure. Billing out for repairs.


Noah C.

Noah C. Job Checkin

Upon arrival tech found condensing unit out on low pressure. Tech found indoor blower not running at 5 ton Trane air handler. 3/4HP variable speed motor and module were receiving 240v and a 24v call at low speed wire but motor was not coming on. Motor and module has gone bad. 1 year commercial warranty on system, tech quoted $2,030.20 plus tax for new motor and module customer approved. Need to get motor ordered and come back and replace. Tech left power off to system for now.


Matthew L.

Matthew L. Job Checkin

Tech arrived on site and plugged in variable speed test harness to confirm diagnosis. Existing variable speed blower motor ran correctly with test harness. Found CNT3600 variable speed blower control board noticeably corroded due to moisture. Tech used 3” mastic tape to seal all air penetrations to air handler. Changed Y circuit to Y2 instead of Y1 inside TEM6 air handler to receive full nominal airflow for single speed compressor in outdoor unit. Replaced failed CNT3600 blower control board. Set dip switches for nominal 3 ton airflow. Tested blower and blower board without further issue. Crawlspace is extremely humid with standing water in puddles throughout crawlspace. Tech suspects blower board failed due to moisture. Tech highly recommends air sealing crawlspace vents and installing a dehumidifier. There is already an available 120 volt outlet in front of air handler with a condensate pump plugged in. Would need materials to seal foundation vents, 4 cinder blocks, ez trap, and de


Kyle W.

Kyle W. Job Checkin

REPLACED FAILED DUAL RUN CAPACITOR (DOWNSTAIRS). SYSTEM BACK UP AND COOLING. INSTALLED SURGE PROTECTOR. FOUND O WIRE AND W1 WIRE AT CUSTOMER SUPPLIED TSTAT (UPSTAIRS) SWAPPED CAUSING HEAT PUMP HEAT/AUXILIARY HEAT TO RUN IN COOLING. CORRECTED WIRING. INSTALLED SURGE PROTECTOR. SYSTEM UP AND COOLING.


Romario  T.

Romario T. Job Checkin

Upstairs system. Replaced a blower control board and service disconnect. After repairs, tech found a blown transformer, tech replaced the transformer per costumer approval. Thermostat started up, tested in cooling and found the outdoor unit in heat mode and the heat strips engaged. No voltage was being supplied to the reversing valve. Due to time purposes, Tech wired The reversing valve wire to 24v at the outdoor unit and disconnected the 24v for the heat strips to get the system in cooling. Senior tech is requested to verify the low voltage challenge on the upstairs system. Costumer invested in 2 system yearly PSA for 2 visits. Brianbayly@live.com


Landen  H.

Landen H. Job Checkin

Tech washed and serviced unit and found no challenges at this time. Customer extended psa 308.51 via card.


Joshua W.

Joshua W. Job Checkin

Tech arrived and found system in a 4 flash(hard lockout), tech cleared fault code and started system, tech found blower not running, tech checked power at blower and found blower still had power, tech also found speed control board to be very corroded, tech spoke with customer and recommended replacement of blower and speed control, customer approved, need to order parts under warranty, customer also is still covered under 2 year workmanship guarantee and will not have to pay for labor. Customer would like to be informed on when parts will be in.


Matthew L.

Matthew L. Job Checkin

Tech found no 208v 3 phase voltage inside dining area unit (serial number 2810) and no volt inside disconnect due to tripped 80 amp breaker. No fuses are blown. Tech found both R22 compressors are shorted to ground. Uploaded pics of ohm reading to ground. Both circuits hold 12 lbs of R22. 24 lbs total. Due to age and condition, either circuit could be low on charge. Tech recommends system replacement. Isolated compressor wires and restored voltage to unit. Blower and outdoor fan motors are operating correctly. System is down due to 2 failed R22 compressors. Kitchen unit (serial 3104) is cooling. Outdoor coil is dirty.


Matthew L.

Matthew L. Job Checkin

Changed UV lamp in RTU-2. Verified operation of UV lamp fixture in RTU 1 &3. Additional lamps to be ordered for installation in unit 1 &3.


Campbell  C.

Campbell C. Job Checkin

Tech found downstairs drain line clogged and unit holding water. Tech installed 2 unions on both drain lines and tech blew drain and system is cooling properly at this time. Homeowner extended 2 system PSA.


David  S.

David S. Job Checkin

Performed cma inspection on 3 split systems. Found all systems operating correctly at this time. Occupants inquired about lack of air flow to rooms when doors are shut. Recommended requesting a comfort consultant to provide options for additional ducts or relocating of thermostats. Spoke with building engineer. Has proposed remedy by adding sound baffles and vents between room. Declines consultation at this time.