Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Campbell was very professional. He was friendly and warm. Came into my home and proceeded to his job. His work was very sufficient.
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Overall Experience
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Punctuality
Juan R was courteous, professional and knowledgeable!
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Overall Experience
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Jason was very thorough…he explained everything he was doing and took his time to get it right!
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Tyler was very respectful when he came to the house. He quickly took care of my AC issue.
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We watched our utility bills climb and didn't realize how bad it got until we got our first utility bill in the mail - after the installation. We saved 35% off our power bill and we have Jackson and Sons to thank!
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
I have been a Jackson and Sons customer for almost 12 years. The quality of service and professionalism regardless of the technician never changes. Outstanding service! A+ 100%.
Overall Experience
Quality
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Punctuality
Overall Experience
Quality
Experience
Punctuality
Tech washed and serviced unit and found no challenges at this time.
Performed pre smoke test on 15 ton package unit. Passed pre smoke test. No alarms went off just system shut down.
PERFORMED CMA INSPECTION ON 1 HEAT PUMP SPLIT SYSTEM. TECH CHECKED FAN, COMPRESSOR AND BLOWER MOTOR AMPERAGE. AMPERAGE CHECKS WERE INSIDE CORRECT SPECIFICATIONS. SYSTEM IS HEATING AND COOLING PROPERLY. TECH CHECKED THERMOSTAT TO ENSURE IT IS FUNCTIONING PROPERLY. TECH COMPLETED FILTER CHANGE AND FLUSHED DRAIN LINES. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
PERFORMED CMA FULL SERVICE ON 3 SPLIT SYSTEMS. UPON ARRIVAL CUSTOMER EXPRESSED CONCERNS ABOUT OCCUPATIONAL THERAPY ROOM #1 WHICH IS CONTROLLED BY SPLIT SYSTEM #2. CUSTOMER STATED ROOM SEEMED TO BE WARMER THAN USUAL. TECH CHECKED THERMOSTAT AND FOUND THERMOSTAT WAS SET TO 74 DEGREES AND WAS ON A TEMPORARY HOLD, THE INSIDE TEMP ON THERMOSTAT WAS 71 DEGREES. TECH TOOK HOLD OFF THERMOSTAT AND BROUGHT SYSTEM ON, TECH TOOK DELTA T AND FOUND A RETURN OF 73 DEGREES AND A SUPPLY OF 56 DEGREES. SYSTEM HAS A DELTA T OF 17 DEGREES AND IS COOLING PROPERLY, TECH ADVISED CUSTOMER TO SET THERMOSTAT TO A LOWER TEMP AND THAT IF THERMOSTAT IS SET TO A HIGHER TEMP THAN THE ROOM TEMP, SYSTEM WILL NOT COME ON. THERE ARE NO ISSUES WITH SPLIT SYSTEM #2. TECH CLEANED CONDENSER AND EVAPORATOR COILS OF SYSTEMS AND CLEANED OUTSIDE CONDENSER UNITS. TECH COMPLETED FILTER CHANGE OF 10-20x20x1 FILTERS AND FLUSHED OUT ALL DRAIN LINES. TECH CHECKED FAN, COMPRESSOR AND BLOWOR MOTOR AMPERAGE, ALL AMPERAGE CHECKS WERE INS
Tech performed esa on one system, tech found no issues and system is back on and operating properly at this time. Customer renewed service agreement.
Performed ESA, tech found no issues at today visit. System has been serviced and is back on and cooling/heating. Homeowner did not allow tech inside.
Performed ESA, tech found system 1lb low on R401A. Tech informed homeowner and homeowner approved. Still wants to hold off on further options for repair. System is back up and cooling.
Upon arrival tech was informed there was water coming from the aux pan drain. Found primary drain clogged causing system to overflow and drain into aux pan which had about 3/4” of standing water in it. Tech brushed out trap and used nitrogen to clear primary drain line, also blew out aux drain line. Used transfer pump to remove water from aux drain pan. System is back draining properly.
Found system low on charge due to leaks within heavily rusted evaporator coil. Charged system up for now per customer request. Added 3LBS of R410a. Selling home soon.
Found thermostat faulty. Replaced with FP5000. Cycled system with no further challenges.
Apartment 306. Tech found a leak at the same spot that was repaired in April. Tech spoke with the office and was told to take care of the repair under service warranty. Tech brazed up the leaking section and pressure tested to 400 psi. Pulled down a vacuum below 500 microns and charged the system with 10lbs of R410a refrigerant system is back cooling.maintenance man was not on site prior to departure.
Upon arrival customer stated he believes system might of caused a power outage. Stated store lost power at one point and then came back on, tech inspected entire system. Both compressor amp draws are within spec, cycled system twice and came on and ran without any issues. Inspected proper voltage. Informed customer can’t duplicate issue if it’s even coming from unit. System was running upon arrival and departure.
Upon arrival tech was informed system was not running. Inspected system and ensured setup was correct on Symbio. Tech checked for 24v on board and had 24v at R, Y1, G, Y2 and W1. Also heard inducer draft attempting to cycle on. Tech shut power off and disconnected wires at thermostat and inside system to check for continuity. Got a reading across R and W but no other wires. Disconnect the W wire from thermostat and used Brown on W1 and connected a jumper from W1 to W2 inside system. Turned power on system came back on. Tech recommends replacing thermostat wire to be able to connect W1 and W2 stages correctly. Will need 2 people to replace wire and approximately 60’ of wire. System is back operational at this time.
Techs re-diagnosed thermostat wires and found no shorts. Reconnected wires and shortened excessive thermostat wire inside the unit. System is operating normally at this time.
