Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Campbell was very professional. He was friendly and warm. Came into my home and proceeded to his job. His work was very sufficient.
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Overall Experience
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Juan R was courteous, professional and knowledgeable!
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Overall Experience
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Jason was very thorough…he explained everything he was doing and took his time to get it right!
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Tyler was very respectful when he came to the house. He quickly took care of my AC issue.
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We watched our utility bills climb and didn't realize how bad it got until we got our first utility bill in the mail - after the installation. We saved 35% off our power bill and we have Jackson and Sons to thank!
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Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
I have been a Jackson and Sons customer for almost 12 years. The quality of service and professionalism regardless of the technician never changes. Outstanding service! A+ 100%.
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Overall Experience
Quality
Experience
Punctuality
Apartment 306. Tech found a leak at the same spot that was repaired in April. Tech spoke with the office and was told to take care of the repair under service warranty. Tech brazed up the leaking section and pressure tested to 400 psi. Pulled down a vacuum below 500 microns and charged the system with 10lbs of R410a refrigerant system is back cooling.maintenance man was not on site prior to departure.
Upon arrival customer stated he believes system might of caused a power outage. Stated store lost power at one point and then came back on, tech inspected entire system. Both compressor amp draws are within spec, cycled system twice and came on and ran without any issues. Inspected proper voltage. Informed customer can’t duplicate issue if it’s even coming from unit. System was running upon arrival and departure.
Upon arrival tech was informed system was not running. Inspected system and ensured setup was correct on Symbio. Tech checked for 24v on board and had 24v at R, Y1, G, Y2 and W1. Also heard inducer draft attempting to cycle on. Tech shut power off and disconnected wires at thermostat and inside system to check for continuity. Got a reading across R and W but no other wires. Disconnect the W wire from thermostat and used Brown on W1 and connected a jumper from W1 to W2 inside system. Turned power on system came back on. Tech recommends replacing thermostat wire to be able to connect W1 and W2 stages correctly. Will need 2 people to replace wire and approximately 60’ of wire. System is back operational at this time.
Techs re-diagnosed thermostat wires and found no shorts. Reconnected wires and shortened excessive thermostat wire inside the unit. System is operating normally at this time.
FOUND SYSTEM RECEIVING CONSTANT VOLTAGE FOR HEAT, EVEN WITH THERMOSTAT DISCONNECTED. ALSO ONLY SENDING PARTIAL VOLTAGE FOR COOLING INTERMITTENTLY, AND SOMETIMES UNABLE TO DROP CALL FOR COOLING CAUSING TO RUN CONTINUOUSLY. SEPARATED ALL THERMOSTAT WIRING AT THERMOSTAT AND UNIT. FOUND CONTINUITY BETWEEN R TO Y, BROWN(W1/2), AND Y2 (O). ALSO BETWEEN COMMON AND G. MULTIPLE SHORTS WITHIN THERMOSTAT WIRING. NO EXTRA WIRING TO WORK WITH. WILL NEED (2) TECHNICIANS TO RUN NEW WIRING FROM THERMOSTAT TO SYSTEM. FOR TIME BEING, TECH WAS ABLE TO RE-LOCATE THERMOSTAT TO INSIDE RETURN OF SYSTEM, AND TIE INTO SPLICE AT SYSTEM. EXPLAINED SITUATION TO MANAGEMENT. SET TO 72 PER REQUEST. SYSTEM IS NOW CYCLING PROPERLY. NEED TO CONTACT ASAP TO SCHEDULE REPAIRS. WARRANTY. SPOKE WITH MRS. HUTCHINSON.
KITCHEN UNIT-17.5 TON GAS PACKAGE UNIT
Tech inspected mini split and found system freezing up due to low on refrigerant tech found leaking evaporator coil after getting approved for leak search. Customer doesn’t want to do anything due to building being demolished in the near future.
SYSTEMS #2, 3 AND 4 DOWN UPON ARRIVAL. MANAGER STATED NOT TO CHECK #2 AS IT IS NOT IN USE. (SYSTEM #3) FOUND FAILED CONTACTOR. REPLACED 40A 2POLE CONTACTOR AND CYCLED WITH NO FURTHER CHALLENGES. (SYSTEM #4) PREVIOUSLY DIAGNOSED FAILING COMPRESSOR IN 2022. BREAKER WAS OFF. CYCLED SYSTEM WITH PRESSURES WITHIN SPECS FOR TODAYS ENTIRE VISIT. COMPRESSOR AMP DRAW IS HIGH AT 17 RATED FOR 19. COMPRESSOR IS LIKELY FAILING CONSIDERING PAST FINDINGS, BUT SYSTEM IS COOLING AT THIS TIME. BUILT ESTIMATE FOR COMPRESSOR REPLACEMENT. COSTLY REPAIRS MAY NOT BE RECOMMENDED. HANDED OVER TO FIELD SUPERVISOR AS WELL. LEFT OFF AT THERMOSTAT AND WILL USE AS NEEDED.
Tech performed esa on trane split heat pump, found no challenges at todays visit Customer extended psa
Upon arrival tech found failing condenser fan motor. Motor is overamping and going out on thermal lockout. 1/2HP 800RPM motor. Tech did not this size motor on truck stock. Will need to order OEM motor or get this size universal motor. Call customer with a price. Tech sprayed motor shaft with WD-40 and cooled motor with water in attempt to keep it running. System is cooling but motor more than likely will fail very soon again.
Tech performed esa on 2 trane split heat pumps, found no challenges at todays visit Customer may be moving so didn’t renew esa today
Tech dropped off (2) 23.25x21.5x1 washable filters. Picked up and signed for by Thomas Overby
Tech performed ESA, tech found no issues with either system at todays visit. Both systems are back on and operating properly at this time. Customer supplies their own filters. Tech spoke with customer about renewal and customer stated they wanted to wait for now, tech explained loss of benefits and gave quote to renew.
Tech installed customer supplied air scrubber tech installed in main supply connected to 24v to power air scrubber blue light turned on system is operating properly at this time.
