Overall Experience
Quality
Experience
Punctuality
Noah is a experience is excellent and a good technician.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
He was good but at the wrong house Matt hope when you come on Monday you come to my place on 1700 Oakes Rd Hookreton NC 2-20-2023
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Was having heating problems. Problem was diagnosed and repaired in a timely manner.
Overall Experience
Quality
Experience
Punctuality
Tech washed and serviced unit Customer invested in esa 1x a year Tech installed 2 pole 40 contactor and surge protector after customer approval
Upon arrival customer stated system is not heating and no airflow from vents. Tech found thermostat displaying indoor temp of 84 degrees with no call for heat. Tech noticed it was was much warmer at thermostat than rest of house. Gas wall heater is right beside thermostat and has been running, pilot light also always stays lit. Gas heater is satisfying thermostat cutting the system off while the rest of the house remains cool. Tech informed customer and customer turned heater off. Tech checked system to assure no issues and found no challenges. System is heating properly at this time. No charge per office.
Performed routine maintenance per energy savings agreement. Technician did not find any challenges while servicing equipment today. System is functioning properly and holding a delta t of 20 degrees. Customer renewed PSA via check.
Ignition control had a 4 flash for limit switch lockout. Tech found manually resettable rollout switch tripped. Reset switch and burners lit. Adjusted LP gas pressure from 11.1” WC to 10.0” WC. Checked heat exchanger. Found rust, but no cracks or holes. Tech allowed heat to run with panel closed for 10 minutes continuously. Rollout did not trip again. Customer also had questions about Wi-Fi message on tstat. Tech answered her questions. Wi-Fi is optional. Tech helped customer set up No charge for callback to adjust gas pressure. Customer’s daughter will try in a few days to create a Honeywell account. Tstat is already connected to Wi-Fi. Just needs to add CRC and MAC ID to add device.
Upon arrival tech began making repairs to return line under the house. Tech also replaced thermostat with VP8000 and a backplate. System started with no issues. Tech did mention that due to homeowner building addition to house that unit might not be properly sized anymore to cover new square footage and might still have air imbalances.
Upon arrival tech was told unit was not heating very well and there was not a lot of air coming through vents. Tech inspected Trane gas pack and found gas pressures low. Tech further inspected duct work under house and found return for system disconnected. Tech adjusted gas pressures for LP gas pack. Tech will return tomorrow with materials to make repairs to return under house and mount new VP8000 thermostat.
FOUND THERMOSTAT SET TO 68 CAUSING HEAT NOT TO RUN AS DESIRED. SET TO 70 PER REQUEST. CYCLED SYSTEM WITH NO CHALLENGES.
Tech washed and serviced unit and found evap coil to be rusted and leaking and also found compressor to be meging in the red. Tech called in feild supervisor, supervisor should be out tomorrow morning 1/30
Found a blown transformer and a shorted compressor contactor. Replaced both components and tested heat afterwards, system is back heating, thermostat is set at 68 degrees. Office will discuss pricing.
Tech thoroughly cleaned system, found no challenges at this time. System is operating properly. Customer extended PSA for one year two visits. Tech collected $308.51 by card.
Tech found no problems at this time. Tech replaced 20x25
Tech found outdoor coils super dirty and filters dirty causing system to constantly run. Tech swapped filters and completely cleaned coils. System is back cooling properly at this time. Tech also found insulation inside furnace sucked up in blower tech removed installation from blower and screwed insulation back into furnace wall. Tech also found drain pan to have water in it tech removed all water and cleared drain line completely.
REPLACED FAULTY THERMOSTAT WITH FP5000. CYCLED SYSTEM WITH NO FURTHER CHALLENGES.
Tech found failed dual run capacitor, tech replaced dual run capacitor. System is back up and cooling, invoice is to be billed out. Approved by Jonathan.
Upstairs system. Found a copper line twisted inside the condenser at the discharge line that is leaking due to a crack within the twisted section. Video and pictures on file. Tech recovered the R410a refrigerant, cut out the twisted section of the copper, brazed in a 90 degree coupling while flowing nitrogen, replaced the filter dryer, pressure tested, and pulled a vacuum below 500 microns. Charged system with 8lbs of R 410a(factory charge). Delta T of 22 degrees. Johnathan is aware of the repairs and cost. System is back up and cooling.