Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Noah is a experience is excellent and a good technician.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
He was good but at the wrong house Matt hope when you come on Monday you come to my place on 1700 Oakes Rd Hookreton NC 2-20-2023
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Was having heating problems. Problem was diagnosed and repaired in a timely manner.
Overall Experience
Quality
Experience
Punctuality
Customer indicated that the compressor was hot and had a relative over prior to tech’s arrival to check the refrigerant levels and found them to be low on charge and charged it with their own R410a refrigerant. Once tech arrived, the system was cooling. Maintenance is due soon and per maintenance plan a quick refrigerant leak search was performed. Tech identified the leak quickly at the indoor evaporator coil. Customer is now aware that there is a leak, and would like to receive an indoor coil replacement quote to have an idea of what he may expect. Currently not interested in system replacement. Need to check the windings during the maintenance, maintenance may need to be scheduled soon.
Tech washed and serviced unit and found no challenges at this time. Tech informed customer fan cap is below spec. Customer renewed PSA 1 sys.
Handel broke off gate valve by meter Want estimate to replace two 1 in water meters
Upon arrival tech was informed system was still heating but there was water around it and wanted it looked at. Inspected system and all amp draws are within specs. Temperature readings are within range as well with heat strips cycling on and off properly. Tech suspects that water puddle was potentially from going into defrost cycle. System is operational at this time.
Tech preformed preventative maintenance and serviced system. Tech cycled heat to ensure system is heating properly for winter months. Tech found no challenges at this time. System is up and running with a delta t of 24.
Tech replaced inducer and inshot burners at no charge per office. Tested heat cycle without issue. Manifold pressure is 10" WC LP. No charge/service warranty.
Tech found inducer wheel broken apart. ComfortSite reports replacement part is BLW 1369 and that parts warranty is valid. Two inshot burners are highly corroded. Heat exchanger shows rust. Tech found no cracks or holes in heat exchanger. Gas pack is 9 years old. Neither inducer or burners are truck stock. Left W low voltage wire nut disconnected until heat can be repaired. Cooling mode is operating. System is not heating. No charge for callback. Tech quoted repair pricing.
Upon arrival tech began replacing rollout switch on Trane gas pack. Tech observed system operation for approximately 30-45 mins to ensure there were no more challenges. System is back operational at this time.
During ESA, tech found UV bulb to be blown. Tech recommends replacing UV bulb. Customer approved. No further issues found.
Upon arrival tech was informed that system had stopped heating again around 9pm the night before. Tech inspected system and found the resettable rollout switch was tripped again. Tech disconnected and bypassed switch to observe the flame with an inspection mirror and did not find see the flame coming out of the tubes. Tech also checked heat exchanger with blower on and manometer installed and got a 0.0” reading meaning heat exchanger does not have any cracks. Tech suspects roll out switch is failing and need to replace. System is still under warranty. Estimate was emailed to both emails on file and would like a time frame for getting the part in.
Tech found rollout switch was tripped. Tech reset switch and inspected system and found no challenges heat exchanger has rust but no holes at this time. Tech tested system found no challenges.
Tech washed and serviced unit and found blower extremely dirty tech pulled blower and cleaned thoroughly tech also found dual run capacitor testing weak. System back up and cooling.
Tech found only one leg of power to unit. Tech traced down electrical and found no disconnect was installed and high voltage was wirenutted together and stuffed behind the lineset cover. Tech explained the electrical was installed incorrectly and would need to be rewired by a trusted electrician or unit replaced with a trusted manufacturer brand installed by Jackson and sons.
Tech found thermostat lit up but screen was blank indicating a failed thermostat. Tech replaced thermostat and found normal operation. System is cooling properly. Thermostat picked up from truck 16.
Replaced a seized 3/4hp blower motor on a 90% furnace found by previous tech. Tested the blower operation, compressor also operated, costumer did state that he was going to take care of the outdoor capacitor on the condenser and also stated that they replaced their own fan motor as well.