Jackson and Sons scheduled me at the last minute when my washing machine broke down, and the delivery man from another company couldn't disconnect my old washer. Jackson and Sons understood that our family had some pressing medical engagements coming up and needed the washer right away. Alex, the technician, was prompt, courteous, thorough, and did an excellent job! Thank you, Jackson and Sons, Alex,and the wonderful woman who made it all happen. You responded so kindly to our needs.
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Derek was very professional. Called me when he arrived like I asked and took the time to explain what he was doing and what was wrong. Told me where I could understand what he was going to do and gave me options. Great experience.
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Landon is as very polite and professional. I walked him around and showed him where everything is that he asked about. Very attentive and his personality was perfect for customer contact. Whoever made that hire should feel good about it.
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Michael is welcome back at US Cold anytime. Thanks for the service, Nick Johnson.
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Service always Great with Jacksons. Technician was very nice and explained plainly and answered all our questions.
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Great Service. Serviceman was competent, polite, and respectful.
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Technician seemed knowledgeable about the service he provided. He showed an awareness for potential problems that may have caused my equipment to work/ not work properly.
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Jason had to do a lot of extra cleaning due to the UV light not working. Changing out the ballast for no charge was wonderful. We would love to see Jason everytime!
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After our ac wasn’t working right on 4th July weekend. Jackson and sons came out right away and got us going.
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Tech replaced an indoor blower motor and 40MFD capacitor. Tested system in heat and cool mode afterwards. Tech collected via check. Customer requested paper copy of the invoice.
Replaced the hose bib on the back of the house with a new Woodford hose bib. Replaced both master sink. Pop-up drain assemblies. Ran sewer machine through kitchen sink drain line cleared grease from the line.
Trane Packaged Unit (XL15) 4WCZ5048E1000A Trane, XL15 Packaged Heat Pump, 4 Ton, Packaged Unit Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-JRKFUQ Honeywell - Wi-Fi VisionPRO 8000 (Package Systems) Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other HVAC Add-Ons CUSTOM-U7A9C4 BAYHTRV110F (Package Unit) Quantity: 1 50x20x27 Hood (Trane) 4T & 5T Package Unit Quantity: 1 52x52 Pad (Trane) Package Unit Quantity: 1 ICM Surge Protector Quantity: 1
Customer invested in a 4 ton Trane PHP Consultation Code: ENG4YJ8XM EQUIPMENT BUNDLE IN SYSTEM 1 Trane Packaged Unit (XL15) 4WCZ5048E1000A Trane, XL15 Packaged Heat Pump, 4 Ton, Packaged Unit Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-JRKFUQ Honeywell - Wi-Fi VisionPRO 8000 (Package Systems) Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other HVAC Add-Ons CUSTOM-U7A9C4 BAYHTRV110F (Package Unit) Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 1- Mobile Home Package Unit Wiring (5 Ton or Less) Quantity: 1 10 Year Parts 10 Year Compressor 10 Year Indoor Outdoor Coils 20 Year Heat Exchanger 2 Year Labor Quantity: 1 50x20x27 Hood (Trane) 4T & 5T Package Unit Quantity: 1 52x52 Pad (Trane) Package Unit Quantity: 1 Add New Return & Filter Grille Quantity: 2 Add Supply Line Quantity: 1 Certified Heat and Cooling Load Calculation For Sizing of HVAC (Code) Quantity: 1 Digital and Mo
Gave customer an estimate for replacing the hose bib on the backside of the house clearing the kitchen sink drain with the sewer machine and replacing both pop-ups in the master bath sink
Performed ESA per maintenance plan. Customer re-invested into our maintenance plan premium. Tech found a blower motor capacitor reading 2.3 out of 7.5, motor is hot but still operating. Blower motor replacement is recommended. Outdoor compressor running capacitor reading 37 out of 40 mfd, replacement is recommended. Tech provided the estimates to the homeowner and decided to wait to perform the repairs for now but may be ready next week. Tech did not was the outdoor unit due to the water spigot being damaged (the one by the outdoor unit) , customer would like a visit from one of our plumbers to come and provide an estimate to repair, preferably Monday or Wednesday. Customer request paper comps of the invoice and service contract to be sent along with the estimate for the HVAC repairs by regular mail.
Tech serviced and cleaned unit. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Tech informed customer about PSA renewal.
Removed the washing machine hose from the hot side of the washing machine box so Lowe’s can hook up the new machine.
Install Goodman 2.5 Ton Package Unit With Programmable Thermostat
Technician found fuse rollout was blown again did see burnt marks on the wire for high temp switch. Technician repaired wire and replaced fuse due to recent visit. System is heat at this time tech did see a lot of soot build up on heat exchanger. Will need either cleaning or replace. When gas valve first kicks on flame does do big rollout due to soot build up.
Upon arrival tech was shown system location. Tech began inspecting system and found 2 burnt wires on the heat strip contactor burnt and one completely broken off. Tech received verbal authorization over the phone to repair burnt wires. Tech also installed 20x25x1 filter in return grille. System is back operational at this time.
Trane Packaged Unit (XL15) 4WCZ5036E1000A (2023 TAX QUALIFIER) Trane, XL15 Packaged Heat Pump, 3.00 Ton, Packaged Unit Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-JRKFUQ Honeywell - Wi-Fi VisionPRO 8000 (Package Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-U7A9C4 BAYHTRV110F (Package Unit) Quantity: 1 41"x20" Hood (Trane) Quantity: 1 52x52 Pad Quantity: 1 Change Breaker JS Quantity: 1 ICM Surge Protector Quantity: 1
Tech performed service on goodman package unit. Customer stated does not use unit. Keeps unit off at all times. Tech only performed service on unit, did not wash unit due to the inability to wash/clean unit. Tech informed customer that contactor is reading weaker @232v and amp-draws are little higher than specification. Customer is aware at this time. Tech talked to Joy in office about situation(s). Tech cut unit back off per customer request. Customer stated would like tech to come back for future service. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Going to hospital next week for major surgery, might not make it out, no interest in replacing unit, it works fine at this point