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Derek was very professional. Called me when he arrived like I asked and took the time to explain what he was doing and what was wrong. Told me where I could understand what he was going to do and gave me options. Great experience.
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Overall Experience
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Landon is as very polite and professional. I walked him around and showed him where everything is that he asked about. Very attentive and his personality was perfect for customer contact. Whoever made that hire should feel good about it.
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Michael is welcome back at US Cold anytime. Thanks for the service, Nick Johnson.
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Service always Great with Jacksons. Technician was very nice and explained plainly and answered all our questions.
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Great Service. Serviceman was competent, polite, and respectful.
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Overall Experience
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Overall Experience
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Technician seemed knowledgeable about the service he provided. He showed an awareness for potential problems that may have caused my equipment to work/ not work properly.
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Jason had to do a lot of extra cleaning due to the UV light not working. Changing out the ballast for no charge was wonderful. We would love to see Jason everytime!
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After our ac wasn’t working right on 4th July weekend. Jackson and sons came out right away and got us going.
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Overall Experience
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Ran Drill snake threw line twice to get unclog fill up bolts side of sink twice drain great
Tech washed and serviced unit and found no challenges at this time tech recommended adding surge protection to sys customer approved. unit is up and cooling with a delta t of 25.
Tech found breaker for freezer is tripping again, tech reviewed previous notes and found buss bar that breaker connects to is completely melted. Tech informed customer to have electrician replace disconnect as we do not replace this style.
Tech installed VP8000 and schedule for both systems to be serviced customer is selling home so will not be getting on service agreement.
Chris said come back due to toilet be concreted to the title he would come with Monday is fine with customer
(RTU #3) FOUND 90A DISCONNECT FUSE BLOWN PER PREVIOUS DIAGNOSIS. REPLACED FUSE AND FOUND FAULTY THERMOSTAT RECEIVING VOLTAGE, BUT NO DISPLAY. REPLACED THERMOSTAT, PROGRAMMED, AND CYCLED COOLING. 20A FUSE BLOWING WITH COOLING CALL. FOUND BOTH (3) POLE CONTACTORS SHORTED, AS WELL AS 1 OF 2 CONDENSER FAN MOTORS. REPLACED BOTH CONTACTORS. JERRY WILL CALL WITH PRICING OF CONDENSER FAN MOTOR REPLACEMENT. WILL NEED TO RETURN WITH MOTOR AND 20A FUSE AFTER APPROVAL. SPOKE WITH MRS. HUBBARD REGARDING TODAYS FINDINGS. HANDED OVER RTU #2 TO FIELD SUPERVISOR. CIRCUIT #1 PRESSURES ARE LOW DUE TO LEAK IN EVAPORATOR COIL PER PREVIOUS DOCUMENT. FIELD SUPERVISOR WAS NEVER NOTIFIED PREVIOUSLY ACCORDING TO MRS. HUBBARD.
Upon arrival customer stated duct was down, tech found 15-20ft branch line ripped and fallen. Tech quoted repair but recommended replacing whole duct system due to age. Field supervisor going to get in contact with customer
Performed ESA, no issues at todays visit. Tech cleaned and serviced system.
Tech was scheduled for a tune up visit, after first glance of unit tech decided we can not touch system unfortunately due to the condition of evaporator coil. Coil is completely caked up and extremely corroded. Did not perform PTU, charged a house call fee.
Tech performed esa on 1 system. Tech serviced and cleaned system. Tech recommend a hard to start due to compressor being close to caution. Tech faced no challenges at todays visit and system was running at 20 delta t.
Tech washed and serviced unit and found no challenges at this time. Customer renewed ESA 1 system.
Upon arrival tech replaced evaporator coil in crawl space. Pressure tested to 350psi and held for 10 mins. Pulled vacuum down to 250 microns and did not exceed 500 microns for 10mins. Added 5lbs of R410A to get sub cooling and pressures within range. System is back operational at this time.
Performed CMA inspection on 3 gas package units and 2 make up air units. Gas Pack 1 (Kitchen) - technician did not find any challenges while inspecting system today. All electrical tested to spec. System is cooling properly and holding a 20 degree delta t. Gas Pack 2 (Dining) upon arriving, technician found circuit 1 not operating, however circuit 2 was. Technician shut off system and waited 5 minutes. Tech restored power and circuit 1 came on as normal. After a few minutes circuit 2 came on. Technician hooked up gauges and found circuit 1 pressures were low. Circuit 2 pressures were within spec. Tech performed a leak search and located one in the evaporator coil. (Video provided). Field supervisors office contacted. System is currently doing all it can, given Gas Pack 3 is down. Delta t is currently 13 degrees. Gas Pack 3 (Dining) - system is not currently operational. Per last service notes, a 20A fuse in the gas pack blew. Notes state that the part would need to be ordered. Once
Upon arrival tech replaced 20amp fuse in rooftop unit #3 but found 1 90amp fuse in disconnect blown. Tech mega ohm both compressors. Compressor 1 was in caution range and Compressor 2 is good. Will need new fuse to further diagnose system. Tried calling Mrs. Hubbard but did not get answer.
