Landon is as very polite and professional. I walked him around and showed him where everything is that he asked about. Very attentive and his personality was perfect for customer contact. Whoever made that hire should feel good about it.
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Michael is welcome back at US Cold anytime. Thanks for the service, Nick Johnson.
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Service always Great with Jacksons. Technician was very nice and explained plainly and answered all our questions.
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Great Service. Serviceman was competent, polite, and respectful.
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Technician seemed knowledgeable about the service he provided. He showed an awareness for potential problems that may have caused my equipment to work/ not work properly.
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Jason had to do a lot of extra cleaning due to the UV light not working. Changing out the ballast for no charge was wonderful. We would love to see Jason everytime!
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After our ac wasn’t working right on 4th July weekend. Jackson and sons came out right away and got us going.
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He was very attentive to his job. He answered all our questions & he’s a very polite young man.
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Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech replaced one 20 x 20 and one 20 x 25 filter. Systems are operating properly at this time.
Tech found downstairs unit pretty caked up in bacteria tech recommended having plasma air installed to decrease the possible growth of bacteria. Homeowner would like to wait for right now. Homeowner extended 3 system Psa.
PERFORMED CMA FILTER CHANGE FILTER CHANGE COMPLETE.
Tech performed CMA full service. found compressor megohm reading in the red indicating possible breakdown of insulation around compressor motor windings.
Tech found gas pack 3 not heating due to inducer motor seized. Entire heat section is filled with rust and debris. Inducer wheel and three burners are rusting apart and deteriorating. Crossbar and that burners are mounted to is rusted completely. Screws are rusted in place and cannot be removed without destroying mounting bar. Resettable rollout limit is has high ohm value across switch. Heat exchanger shows rust spots, but tech sees no cracks or holes. Repairs would involve ordering new heat section including 3 burners, mounting plate, burner housing, rollout limit, 4uf inducer capacitor, and inducer assembly. Due to number of repairs, cost, and rust on heat exchanger, tech recommends replacing unit instead of repairing. Would also need to verify if parts are available. Need to quote repair vs replacement pricing. Rhonda at John T Bell also approved checking system 1. Larry Britt reported blower motor would not shut off the other night. Unit 1 is heating and cooling. Inspected unit
Tech washed and serviced unit and found no challenges at this time. Customer uses washable filters.
Tech performed maintenance per Service agreement. Tech found compressor testing in the red which indicates it’s on its last leg. Homeowner was not interested repairing or replacing unit at the moment. Homeowner stated they would call in for renewal. Tech replaced one 24 x 24 x 1 filter system is operating properly at this time.
Tech performed maintenance per service agreement. Plan is under Homeowner’s daughters name. Tech unable to check crawlspace Due to ant piles. Tech informed customer of issue. Customer stated she talked to office and she will take care of renewal payment in February before it expires. Tech replaced one 20x25x1 filter. System is operating properly at this time.
Tech washed and serviced both units one of the units was just installed within the last couple months both units already had plasmas installed along surged protection homeowner came out to left tech in then left right after tech locked up when done tech found evap coil to be rusted and corrected on the older system but found no leaks at this time will monitor as we come out to service.
Tech found system short cycling due to water pooled inside return. Tech took door off of crawlspace and found crawlspace partially flooded. Return is 16” flex duct. Tech did not crawl through the water to measure return length. Tech estimates 20 to 25 feet. Due to condition and water damage, tech recommends replacing duct system and adding a sump pump under the house to keep ductwork dry. Tech passed info to Gina in the office. Left heat strip and heat pump breakers off.
Tech recovered refrigerant and flowed nitrogen while brazing in new outdoor TXV and filter drier. Used wet rag putty on new TXV. System passed positive pressure test and standing vacuum test. Tech recharged system with 9 lbs 6 oz of R410a and tested system in each mode. Replaced Trane 624 with focus pro. Put label on failed outdoor TXV and thermostat. Tech found no further challenges with system except for the one heat strip that needs to be restrung. 1 of 2 heat strips are up and running. Quoted $396.45 to restring the other heat strip. Customer declined heat strip repair for today. Collected for thermostat and TXV.
Tech was informed that customer did not have voltage to 2 wires and resistance on the common wire tech went under house found the wire was extremely hard to pull from the wall indicating it was stapled to wall studs tech also found wire had splice with only 5 out of 7 wires connected tech spoke with customer informed him on findings and that the existing wire was in good condition but will require to resplice customer approved repairs. Tech re spliced wire and insured connections were good customer was able to set up thermostat with no issue tech cycled system to insure proper operation system is operating properly at this time.
Tech found only 5 kw of 10 kw strips running due to a severely corroded terminal. Tech tried to remove hex nut without success. Split bolt or compressor terminal kit will not fit. Heat strip will need to be restrung. ServiceTitan reports a Trane 624 inside. Customer was a no show by phone or doorbell. Need to verify install setup menu over the phone. Tech recommends replacing with a focus pro so install settings will stay saved. Started system up in cooling mode after power cycle and allowed system to cool for 7 minutes. Switched to heat and system stabilized. Allowed system to run in heat pump heat mode for ten minutes and recorded pressures. Didn’t duplicate TXV challenge at first. Leak searched indoor coil and got no hits. Tech suspects system is not low on charge. After restoring power again, tech duplicated and confirmed challenge with outdoor TXV shutting down. Outdoor TXV is waiting on shipping. Tech also recommends restringing heat strip and replace Trane 624 for warranty
