2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for warsaw, nc

Rated 4.8 out of 5 stars based on 31 customer reviews

Service was as advertised

Derek was very professional. Called me when he arrived like I asked and took the time to explain what he was doing and what was wrong. Told me where I could understand what he was going to do and gave me options. Great experience.

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Very kind

Good choice for J and Sons.

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All I Could Ask For

Landon is as very polite and professional. I walked him around and showed him where everything is that he asked about. Very attentive and his personality was perfect for customer contact. Whoever made that hire should feel good about it.

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Great service, Awesome Technician

Michael is welcome back at US Cold anytime. Thanks for the service, Nick Johnson.

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Service was excellent as was the technician

Service always Great with Jacksons. Technician was very nice and explained plainly and answered all our questions.

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Great Service by Friendly Technician

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Wonderful Serviceman. Enjoyed his visit and excellent service.

Great Service. Serviceman was competent, polite, and respectful.

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Unidentified

Every thing was done

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Great Service

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Fast efficient service.

Nice young man. Knew what he was doing. Respectful.

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Very friendly and professional.

Technician seemed knowledgeable about the service he provided. He showed an awareness for potential problems that may have caused my equipment to work/ not work properly.

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Great service

Jason had to do a lot of extra cleaning due to the UV light not working. Changing out the ballast for no charge was wonderful. We would love to see Jason everytime!

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Great service

After our ac wasn’t working right on 4th July weekend. Jackson and sons came out right away and got us going.

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Great service

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Good maintenance service

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Job Locations
for warsaw, nc

Joshua C.

Joshua C. Job Checkin

Performed CMA inspection on 3 gas package units and 2 make up air units. Gas Pack 1 (Kitchen) - technician did not find any challenges while inspecting system today. All electrical tested to spec. System is cooling properly and holding a 20 degree delta t. Gas Pack 2 (Dining) upon arriving, technician found circuit 1 not operating, however circuit 2 was. Technician shut off system and waited 5 minutes. Tech restored power and circuit 1 came on as normal. After a few minutes circuit 2 came on. Technician hooked up gauges and found circuit 1 pressures were low. Circuit 2 pressures were within spec. Tech performed a leak search and located one in the evaporator coil. (Video provided). Field supervisors office contacted. System is currently doing all it can, given Gas Pack 3 is down. Delta t is currently 13 degrees. Gas Pack 3 (Dining) - system is not currently operational. Per last service notes, a 20A fuse in the gas pack blew. Notes state that the part would need to be ordered. Once


Derek J.

Derek J. Job Checkin

Upon arrival tech replaced 20amp fuse in rooftop unit #3 but found 1 90amp fuse in disconnect blown. Tech mega ohm both compressors. Compressor 1 was in caution range and Compressor 2 is good. Will need new fuse to further diagnose system. Tried calling Mrs. Hubbard but did not get answer.


Noah C.

Noah C. Job Checkin

Upon arrival tech inspected 20 amp breaker that is tripping, tech found loose connection on line wire that was beginning to melt. Tech removed breaker and found terminal that breaker connects to within disconnect is almost completely melted causing breaker to trip. Tech moved breaker to open spot. Disconnect may need to be replaced if continues to trip. Also recommend having someone come out and check walk in freezer as this 20 amp breaker is for one of the compressors at freezer. Electrician will have to come out to replace this style disconnect. Collected $150.87 by card.


Noah C.

Noah C. Job Checkin

Upon arrival tech found thermostat blank for RTU 3, found two out of 3 90 amp time delay fuses blown. Tech ohmed both compressors and found no open windings or either shorted to ground. Tech replaced fuses and reset system, system ran for a couple minutes them blew one 20 amp fuse inside electrical panel at unit. Tech did not have this fuse on truck, office may have to order fuse and come back to replace. Tech bypassed fuse for now as there is one more 20 amp fuse in circuit, system running at techs departure. Will need to come back with the 20 amp fuse, photos on file.


Derek J.

Derek J. Job Checkin

Upon arrival tech replaced OEM ECM Condenser Fan Motor. Started system up and found pressures and delta T low. Homeowner gave approval to perform leak search and found leak in evaporator coil under house. Office will need to quote and reach out to homeowner with price to replace. System is turned back on but no cooling optimally


Derek J.

Derek J. Job Checkin

Upon arrival tech was informed both system were not cooling. Tech inspected SN: 23501SL23V and found to common wire on the polarized plug for blower and come loose. Tech reinserted in plug and blower came on. Ran system in heat mode while inspecting second system to thaw evaporator coil. Set thermostat to 75 per homeowner request. System back operational at this time. SN: 8231W1Y1F found condenser fan motor receiving voltage but was not coming on. Informed homeowner and wants to move forward with ordering new motor. Also found compressor capacitor reading weak. Tech left system off and thermostat and breaker off at disconnect.


Derek J.

Derek J. Job Checkin

Upon arrival tech was informed system for kitchen was not cooling. Tech inspected system and found Circuit 1 Compressor not running but Circuit 2 Compressor was. Tech did not see any fault codes and turned power off to ohm and mega ohm compressor and everything was within specs. Turned power back on and Compressor 1 began pumping. Pressures were within a good range and system is back cooling.


Joshua W.

Joshua W. Job Checkin

Tech arrived and found thermostat blank, tech found low voltage fuse had blown. Tech found that 24v wire at condenser had rubbed through and shorted. Tech fixed wire and replaced fuse, system is now on and operating with 20 degree delta t.


Brett  S.

Brett S. Job Checkin

Tech performed maintenance per service agreement. Tech found no new issues at todays visit. Tech informed homeowner of issues stated by previous tech in November. Which were a weak capacitor and blown UV bulb. Homeowner decided to go ahead with repairs and renewed one system ESA today. Homeowner paid 732.16 via Mastercard. System is operating properly at this time.


Derek J.

Derek J. Job Checkin

Tech inspected negative pressure issues in front dinning area and found system System Serial #150410471D economizer giving fault code actuator fault which caused the damper to completely close. Tech took a small piece of wood and wedged between damper and unit to allow it to stay open about 1”. System Serial #150410465D had a fault code: normal not ok to economizer. And faulted open to about 1/2” due to high humidity levels. Will need to get actuator replaced in order to get economizer ack working properly.


Matt C.

Matt C. Job Checkin

Tech performed esa on trane split heat pump Found no challenges at todays visit, would like uv bulb replaced next visit


Matt C.

Matt C. Job Checkin

Tech performed esa on 2 systems Found no challenges, both units working properly Tech recommended replacing weak capacitor customer declined


Brett  S.

Brett S. Job Checkin

Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech replaced one 20 x 20 and one 20 x 25 filter. Systems are operating properly at this time.


Open T.

Open T. Job Checkin

Tech found downstairs unit pretty caked up in bacteria tech recommended having plasma air installed to decrease the possible growth of bacteria. Homeowner would like to wait for right now. Homeowner extended 3 system Psa.


Percy M.

Percy M. Job Checkin

PERFORMED CMA FILTER CHANGE FILTER CHANGE COMPLETE.