Michael is welcome back at US Cold anytime. Thanks for the service, Nick Johnson.
Overall Experience
Quality
Experience
Punctuality
Service always Great with Jacksons. Technician was very nice and explained plainly and answered all our questions.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Great Service. Serviceman was competent, polite, and respectful.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Technician seemed knowledgeable about the service he provided. He showed an awareness for potential problems that may have caused my equipment to work/ not work properly.
Overall Experience
Quality
Experience
Punctuality
Jason had to do a lot of extra cleaning due to the UV light not working. Changing out the ballast for no charge was wonderful. We would love to see Jason everytime!
Overall Experience
Quality
Experience
Punctuality
After our ac wasn’t working right on 4th July weekend. Jackson and sons came out right away and got us going.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
He was very attentive to his job. He answered all our questions & he’s a very polite young man.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
KITCHEN SYSTEM FOUND CIRCUIT 2 NOT RUNNING WITH CALL FROM TSTAT DUE TO LOOSE CONNECTION WITHIN LOW PRESSURE WIRE NUT. RE-CONNECTED WIRING. CYCLED WITH NO FURTHER CHALLENGES.
Upon arrival tech found outdoor fan for upstairs unit not spinning found start wire burnt in half. Tech repaired all burnt wires and tested system with no challenges. Recommended surge protection customer may consider in the future.
Tech came out to repair leak in aluminum evaporator coil that was found on previous visit. Tech made repair to evaporator coil, pressure tested to 250 psi., evacuated and recharged with 10 lbs. 4 oz. of R-410. Factory charge is 7 lbs. 2 oz., liquid line is long and is 1/2in.
Tech found leak on u bend on lower left side of coil tech did get hits from left side of inner coil but could be from refrigerant build up in cabinet te h was able to put soap bubbles and see the leak office to call in morning with next steps
FOUND SYSTEM CLOSE TO VOID OF REFRIGERANT. PICKED UP LEAK IN EVAPORATOR COIL/OIL IN DRAIN PAN. CHARGED SYSTEM UP (6 LBS) FOR TIME BEING. SPOKE WITH JERRY WE WILL BE ORDERING/REPLACING WARRANTY EVAPORATOR COIL.
Performed cma full service on 1 package system. Excessive dirt & buildup on evaporator coil. Fins of evaporator coil deteriorated and coming apart. Recommend replacement of evaporator coil. Price for replacement to be provided by office. Heat strip contactor shows signs of pitting and overheating. Does not engage when called for. Provided estimate for replacement of contactor $273.81. R22 system >17 yr old. Replacement of unit should be considered.
Tech arrived and found evaporator coil to be stopped and pressures to be low, tech leak searched and got hits in evaporator coil, tech informed homeowner and homeowner opted not to do anything until he gets back, when homeowner gets back to town he is going to call for a sales rep to give price on new system. System is cooling to the best of its ability at this time.
Performed CMA inspection on 3 rooftop gas package systems, and 2 makeup air systems. Systems operating correctly at this time. RTU-1, chemically cleaned evaporator and condenser coils.
Performed ESA. Technician found no challenges at this time. Customer renewed ESA via monthly draft.
Tech found compressor 1 inside kitchen unit locked out. Tech reset lockout and found head pressure slightly elevated for mild 76 degrees outside. Tech thoroughly cleaned outdoor coil with water hose and triple D cleaner. Started system back up and observed head pressure and compressor 1 amp draw lower significantly. Kitchen temperature was 87 on arrival and 83 on departure. Tech billed for service call.
Tech preformed esa maintenance per energy savings agreement tech found no challenges at todays visit system is heating and cooling properly at this time. Homeowners girlfriend was home and tech brought up renewal of ESA she stated she would wait till her boyfriend comes home to let him know and they would call office. Sent invoice and plan info to email.
Tech found variable speed blower motor is not operating causing unit to shut down in high pressure tech quoted to replace variable speed blower motor customer will wait and call back when t3ch ran card customers did not have all the funds tech called office and was informed to get card information to charge later customer approved for tech to get card information and charge at a later time due to funds not having hit his account yet
Tech performed ESA on unit. Unit is running properly. Tech installed new union. Tech noticed lots of water under evaporator coil. Tech recommended replacing unit, customer wants a field supervisor to call him Wednesday morning for a quote on a new unit. Tech thoroughly leak checked unit. Tech thoroughly cleaned filter area.
Tech performed ESA on unit. Tech found no current challenges. Unit is running properly at this time. Tech did throttling leak detection and found no leak. Teak megaohmed the compressor, all 3 windings are testing at 200 (low green) so compressor may be bad sooner rather than later.
Tech performed ESA on 2 systems found no issues at today’s visit both systems working properly at this time.