Excellent Service

Ronald from Southfield, MI

The company communicated every step of the way. It was exactly what they said, no surprises. They was on time, professional and got the job done faster than they said. They were respectful of my property. Wasn't in my way. They took care of business. The quality of work was better than expected. I asked a few questions and they had answers. Not just answers but the correct answers. All around great company. It was a great experience. I would recommend them to other people.

Response from Jacob's Ladder:

Thank you for the review. Your thoroughness is appreciated. Bungalow ductwork jobs require special attention and we are proud to provide you with "Top Rung Service." We are looking forward to our continued working relationship.

Super quality service

Scott from Oak Park, MI

Great service and very professional crew.

Response from Jacob's Ladder:

Thank you for your review. We appreciate your feedback!

Great installer’s

Brian from St. Clair Shores, MI

Installers were great, just wished my whole home warranty company was too!!

Response from Jacob's Ladder:

Thank you for review. We are sorry to hear about your warranty issues, but we are happy that everything went smoothly from our end.

Awesome Service!

Travis from Royal Oak, MI

Nick was fantastic. He took the time to diagnose and explain everything that was going on with the unit, and provided tips on the best way to maintain the unit throughout the year. Highly recommend!

Response from Jacob's Ladder:

Thank you for your review. We appreciate your feedback and look forward to helping you maintain your unit!

Excellent service. .

Helaine from Huntington Woods, MI

The company’s representative was very polite and personable. He was very competent and efficient.

Response from Jacob's Ladder:

Thank you for you review. We appreciate customers who understand continuous care for their valuable appliances.

Friendly and Helpful folks that do hard work

Jayson from Detroit, MI

There were some early miscommunications that were resolved by Jacob calling me directly to clarify my unusual situation. This was during two separate heat waves so I appreciate the personal time to make sure we had everything dialed in, given I know how busy they had to be. On the service call itself, Aaron brought expertise, hard work, and helpful clear advice. When Nick arrived later that day as his wingman, he doubled down with what Aaron was bringing to the table and these guys stayed until the job was done, despite my house/system throwing a few curveballs at them. They stayed friendly, in affable spirits throughout putting in a long day of hard work in high temperatures, and never once made me feel like my questions were unimportant or I was interrupting them, even though I was sleep deprived and likely more babbling than communicating. That says something extremely positive about them and the way the company treats customers. Despite early miscommunications the company and staff's commitment to the personal touch and delivering quality service solved my issues and helped me finally resolve a somewhat complicated bid. Thanks folks, including the gals in the office who deserve their own mention.

Response from Jacob's Ladder:

Thank you for your extensive and honest review. Although there were some bumps in the road we are glad things worked out. We work hard as a team to bring you the "top rung service" we strive to provide.

Friendly and knowledgeable!

Chris from Huntington Woods, MI

Bill took the time to diagnose our issue and fixed our air conditioning quickly! Very friendly and knowledgeable

Response from Jacob's Ladder:

Thank you for your review. We greatly appreciate it.

Great service!

Paul from River Rouge, MI

Technician was awesome! Very polite and efficient, job was done with no hassle. Give that guy a raise!

Response from Jacob's Ladder:

Thank you very much for your review.

Great Service

Charles from Detroit, MI

Service was very thorough and quick. He did an awesome job.

Response from Jacob's Ladder:

Thank you for your review. Keep cool this summer!

Great service

Denise from Warren, MI

Aaron was very thorough and explained everything to me

Response from Jacob's Ladder:

Thank you for review. Keep cool this summer!

Fantastic Service

TJ from Detroit, MI

Jacobs Ladder was the only contractor we found with availability who was able/willing to pressure test and repair/replace our gas lines when DTE found leaks but couldn’t isolate the problem. While it was a pricier problem than we anticipated, JL actually found another leak that DTE did not identify, and saved us the hassle of longer delays in getting the gas back on, and having to have a contractor come back out a second time. We will absolutely use JL again in the future for our home repair needs and will recommend them to friends and family.

Response from Jacob's Ladder:

Thank you very much for your review. We appreciate your kind words and positive remarks. We are glad to have been able to repair your gas leaks professionally and in a timely fashion.

Great service! Nick was awesome!

Roderick from Oak Park, MI

Response from Jacob's Ladder:

Thank you for your review. We appreciate your feedback and value your business.

Timely and thorough

Jim from Beverly Hills, MI

Response from Jacob's Ladder:

Thank you for your review. We look forward to providing your yearly maintenance !

Great people!! Great service!!

Maria from Birmingham, MI

Response from Jacob's Ladder:

Thank you for your review!

Great service

Monique from Garden City, MI

Response from Jacob's Ladder:

Thank you for your 5 star rating and review!