Very good tech..told me what are going on but felt cost of the time board part was way overpriced. It cost me $600.00 for this part when the same Honeywell part online goes for under $100.00.Why the big 600% mark-up? I already paying $89.00 for the diagnostic visit.
Response from JC Heating & Cooling:
We apologize Alan, maybe our technician did not explain properly how the charges for your service call apply. We are on a flat rate system that is used by our industry nationwide. Basically with flat rate it is exactly that, you are given the cost for your repair upfront so you can choose to go with the repair or decline the repair if you are not happy with the price. Also the price does not change if it takes the tech longer to make the repair, and there are no additional charges. Included in the repair price is 1. The technicians labor cost, this is the technicians pay, his benefits which include medical, dental, and vision insurance for his family. His training, techs receive over 150 hours of paid training per year. 2. Then you have the cost of the service vehicle, gas, insurance, maintenance, etc. 3. Then you have the cost of the office, the nice lady who answered the phone and helped you with your problem and getting a tech to your house same day to fic your heater, the rent and maintenance of this building. 4. Then finally the cost of the part, the cost of having the part on our truck to fix your heater the same day so you would not have to miss any more time from your busy schedule. 5. And finally a warranty cost, this is an electrical part and they do fail time to time and it happens. We do not charge you to come back out and replace the part if it fails but the tech still gets paid and all the other associated costs of sending the tech back out still have to get paid. Whew! I know it is an awful lot we just said but this is all the associated costs in you repair, I hope this answered your dissatisfaction and feel free to call our office with any other questions.
