My opinion is you should spell people's names correctly. L O I S See, that really isn't so hard!
Response from Krueger Heating - Air Conditioning - Geothermal:
Lois, I understand the feeling... Lois is much easier than Krueger I have to agree. :) If technology doesn't fail me we have this corrected in our system. Thank you for your review! If there's anything else we can do please let us know. - Mindy Krueger