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Arrived on time, did a couple additional services a previous competitor never did in the 30 years I used them. Would definitely recommend them
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Our furnace stopped working and my normal "go to" HVAC company wasn't available. My wife researched and found Five Star Heating & Cooling. It was a Saturday and they sent Ian out within 2 hours of our call. Ian was professional, wore a mask, and resolved the issue. No additional charge for Saturday service and he explained the issue. We definitely will be using Five Star H&C again!
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We called when our furnace went out and someone came within a couple hours. Very prompt and helpful!
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Setting up a service time was quick & easy. Our technician was on time & very professional. He was also able to explain his evaluation of our system in a thorough & concise manner.
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Answered all of our questions, diagnosed and explained our problem, described a solution at a reasonable price. Very polite, personal, and professional.
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I was in the market to replace my air conditioner and the furnace systems. I shopped around for features and prices. Evaluated four different brands and five different vendors. Lewis Center Heating and Air was my top pick for their price and attention to details. I am excited to have an entirely new system installed. They also had a great financing option.
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Technician was friendly, professional and spent time explaining things to me and answering my questions.
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Overall Experience
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Overall Experience
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Overall Experience
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Price
Convenience
Overall Experience
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Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival I installed the OEM Evaporator Coil. The system is operational upon departure.
I completed diagnostics and found the filter 100% blocked. The customer does not have one, he will go get one soon. The condenser coil 100% blocked and I cleaned with water and informed customer how important airflow is. Per no current issue after clearing airflow tech “assumes” system either froze or the condenser high pressure switch opened. To prevent further issues tech suggested regular maintenance. I also suggested to prepare to replace the furnace. The system is operational upon departure.
I completed the Spring Tune-Up and Safety Check and found everything working within manufacture specifications. The system is operational upon departure.
I completed diagnostics and found the condenser coil 100% blocked, I cleaned it off with the hose. I found filter 100% blocked, replaced with new one that was next to furnace. After correcting the air flow. I was able to determine system was low on Freon and explained it to the landlord. The landlord gave me permission to add R-22, I added 1 # and uploaded before and after pressures. the system is cooling with in manufacturing specifications at this time.
I completed the diagnostics and found the condensate drain clogged 100% and the float switch preformed its job by stopping power once it detected moisture. I replaced the float switch and placed in new spot that is close to old spot (dry spot). I explained pvc drain needs replaced per the amount of stuff inside. And after talking with manager, we decided to replace wet switch. I have no way of drying the felt on this one, plus replace pvc drain line. All parts stated above replaced, glued/ secured, everything back to running with in manufacturing specifications.
I completed diagnostics and spoke to the customer and they stated ac was clicking found it tripping on low pressure. I searched for leak but couldn't find one. I gave options to do nitrogen leak search or fill system and to monitor it. The customer chose to just fill with refrigerant. I Added 5.5lbs of 410A. The pressures now 132/304 subcool 9.8. Temp split 19. The system is operational upon departure.
I completed SMA AC Spring Tune-Up and Safety Check. I performed the Job Spec Checklist and found everything within manufactures specs. System operational upon departure.
I completed AC Tune-Up and Safety Check 2018 Carrier. I checked all Job specs and ensured the system was fully operational upon departure.
I completed the AC Tune-Up and Safety Check on 2003 Carrier; reviewed all items on the check list and system is operational upon departure.
I installed a Five Star 80% 45,000 BTU Gas Furnace 3T 14", and a Five Star 13 SEER 2 Ton Air Conditioner. Both systems were fully operational upon my departure.
I installed a Five Star 80% 45,000 BTU Gas Furnace 3T 14", and a Five Star 13 SEER 2 Ton Air Conditioner. Both systems were fully operational upon my departure.
I installed a Carrier 16 SEER 4 Ton Air Conditioner. Customer is set up and ready to go for the cooling season
I performed a tune up on a Carrier gas furnace. Everything checked out within specs. System is operational upon departure.
Upon arrival, I found I was unable to replace the blower motor due to the condensate trap being glued in place and was in the way. I informed the customer we would have to uninstall the condensate trap and install a new one along with the new blower motor. Customer understands. System is not operational upon departure.
Upon inspection, I found the blower motor surge capacitor needed to be replaced. I informed the customer and they approved the repair. I replaced the part and cycled the system, everything is working as it should. System is operational upon departure.
