Trey was prompt, cordial and knowledgeable. Enjoyed the visit from him--as well as the work he provided.
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James is absolutely the best.... A pleasure to talk with, share recommendations, etc. Definitely cares for his customers. In all of the years we've dealt with various HVAC entities, James is, by far, the best. Loving Air is lucky to have him in their employ--and I am lucky to have him as our technician.
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James came out to replace our furnace's heat exchanger--damaged by a failed house gas regulator that admitted too much LP to furnace. This caused the heat exchanger to age prematurely due to accumulation of moisture inside the tubes (moisture is the enemy of heat exchangers). As always, James is the consummate technician--and a pleasure to talk to, as well.
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James is simply the best HVAC guy we've ever had. Not only is he technically adept, but he's incredibly polite and amiable. I'd even go so far as to say he's a friend. Definitely someone you want in your corner.
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Had James Morris over to check furnace valve to ensure it was properly adjusted following replacement of the whole house regulator back in December. As I suspected some minor adjustment was necessary. James showed me exactly how it should be done and what value he likes to see. He made the necessary adjustment and ensured system was working. He monitored it all the way through an entire cycle. Aside from knowing his stuff when it comes to HVAC matters, he is simply an outstanding person to chat with, also. Extremely personable and friendly. Can't say enough good things about him.
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Jeremy was the technician. He was excellent to work/talk with and did a very thorough job.
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Cameron Sands from Loving Air arrived to perform our Fall/Winter inspections on our HVAC units. Very thorough, courteous and amiable. All actions were performed conscientiously and professionally.
Response from Loving Air, Inc.:
Mike, Thank you for the great review. We actually don't like taking care of our customers we love too. Have a great day.
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James was very courteous and professional. He arrived for both the estimate and the service work when expected. Very polite and knowledgeable. Would definitely use Loving Air for any future needs.
Response from Loving Air, Inc.:
Thank you for letting us know how James did. We appreciate you taking your time to leave us a review.
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During my inspection today, the customer greeted me at the front door. They allowed me to come inside and they showed me around all the equipment. They showed me the air filter. They were 14 x 20 14x24. They then showed me the thermostats. They were Honeywellprogrammable. They then showed me the indoor units and the outdoor units . (Attic) I got started by turning the system off at the thermostat and made my way to the air handler. I inspected multiple different components on the system, including the blower wheel/motor, evaporator coil, drain line (flushed drain line with a gallon of hot water and white vinegar), ductwork, electrical connections/components, etc. I checked all of these components for proper operation and cleanliness. As well as to make sure that nothing was damaged. I made my way to the outdoor unit. On the outdoor unit I inspected multiple different components as well, including electrical connections/components, Condenser fan motor, Compressor, Motor amp draws, R
During today’s visit, I replaced the liquid propane, burners, and orifices. The office number was 56. After installing these, I cleaned out the burner compartment and the fresh air return to ensure proper airflow and cleanliness. Everything after I started, the system up worked perfectly the system satisfied at 71°. I turned the system on and off several times to watch the burners fire off everything like I said, is operating properly at this time. I did not have to use the gas manifold that we ordered from Trane. We will have to ship that back to the sender.
I arrived to the church, his location, greeting Mr. cook in the parking lot outside. Spoke with Mr. Cook’s about the current issues at the church was experiencing with their gas heaters. Mr. Cook showed me the four gas heaters in the back kitchen rec area. Found gas cut off on each individual heater. Turn gas on and bled all the air so could light the pilots for all heaters. Soaped gas connections to confirm no leaks being loving air didn’t complete this work for the church. Customer is satisfied and collected payment in full. Returned system to service
Upon arrival spoke with customer. He explained no issues at this time. We started with upstairs system. Turned stat on and went into attic. Customer is still aware of drain needing a trap with a safety, disconnect to shut main power off and the heat strips in backwards. Customer explained he still plans to do it on his own, I explained we could get it done today but he is not concerned. Unit is level. Duct is all tight. Wires are tight and heat strips are working properly. Drain seems to be clear. Coil showing no signs of leaks at this time. Indoor is working properly. Went outside, coil is clean. Contacter and capacitor checked within range. Fan and compressor amped within specs. Refrigerant levels checked within specs. Disconnect wires are tight, system has no surge protectors but main panel has one so customer is not worried about them at this time. Basement system. Turned stat on. Filter is clean. Went to indoor unit. Coil is clean no leaks. Blower is clean. Wires all tight. St
During my inspection today, I found a few things I wanted to bring to the customers attention. First being that when I tested the system in heat mode, the burners would not light all the way. After doing some investigating, I found that the third orifice for the burner assembly was clogged. I was able to clear it per membership to get it running for the customer. This was caused by age and corrosion. I am giving the customer the option to replace the liquid propane kit and manifold tube in the manifold tube is on back order and Trane has no idea when it might be in. Customer does want to do this repair. The office will have to keep tabs with Trane on when it will come in. I then found on the outdoor unit that the condenser fan motor is going bad the bearings inside or loose and the motor is over amping . Along with the capacitor which had a mouse on it and caused the capacitor to rust really bad. The capacitor must be replaced with the condenser fan because it is a different size for
Upon arrival shut power and gas off to the unit. Took pictures of everything so I can make sure everything is back together for the customer. Pulled old heat exchanger out and put new in place. Made sure everything was tight and no issues. Once all back together tested it and showed customer. I had glued secondary drain line but customer did not want it glued. Pulled it apart so he could clean it at any time so it may leak. Showed customer unit and explained some of the trim parts are dented from having to be raised to get the heat exchanger out. System is working properly and explained the first could times it may smoke and a detector may go off but everything is sealed properly. Customer is happy at this time of service.
Upon arrival spoke with customer and explained what I would be doing today. Started upstairs, we found heat kit is in backwards. No disconnect for attic unit. Return duct is too small. Coil and blower are clean with no leaks. Drain line is clear at this time. Wires all tight. Went downstairs. Indoor unit is clean, no leaks on the coil and all wires are tight. Indoor units are working good. Went outside and cleaned the coils. All wires and contacters and capacitors checked out within specs. Refrigerant levels on both systems are within manufacturing specifications. Disconnects are both tight and no burnt or broken wires. Priced up to put in disconnect and flip heater kit upstairs. Fix return line upstairs and also put surge protectors on outdoor systems. Customer also asked about the heat exchanger and I called and spoke to office, he just needs to approve repairs and we will go ahead and get it on order. Customer stated once he gets on the schedule for the heat exchanger he will let
Arrived at customers residence and was greeted and was led to the thermostat and it is functioning properly at this time. Inspected 3” pvc flue pipe and it is functioning properly all visible pvc fittings are primed and glue properly and is supported throughout length of the flue with metal strapping. Inspected bypass humidifier and #35 water panel filter is clean at this time… Relay panel is functioning properly at this time.. Inspected gas line and flex gas line into furnace cabinet is tight and neat to the furnace cabinet at this time. Inspected tape and duct work connections and they are tight and neat… Condensate pump is operating normally at this time.. Refrigerant lines are tight and neat to the evaporator coil at this time and Arma cell insulation is without any visible rips, tears and defects at this time. Inspected Cs1 safety switch and it is operating normally at this time.. Condensate drain is clear at this time. Emergency shut off switch is functioning properly according
Upon arrival spoke with customer and we went to basement unit. Turned furnace on and tested gas pressure. Adjusted pressure to 11.5IWC. Let system run awhile and made sure pressures stayed. Wires all tight. Blower is clean and amped within specs. Shut system down and turned it back on and made sure system pressures stayed the same. Found no major issues, customer explained he gave the office the go ahead to do the heat exchanger in the spring when using the heat is done. Customer is happy at this time of service.
Upon arrival spoke with customer. He explained the issues he was having with downstairs system. We went downstairs, coil is clean no leaks. Wires all tight. Turned gas side on and had major blow back. Pulled burners and found them dirty. Checked heat exchanger and it is very rusted but found no leaks yet. Started checking gas pressure and found the pressure incoming to be 34IWC. Explained to customer this was not a good thing. He is goin to have the gas company check the regulator out. Customer approved cleaning the burners, and would like to know if the heat exchanger would be covered under warranty. Could not make a call out to check. Cleaned burners and tested the system. Got pressures back down but once regulator is fixed gas pressures will need to be checked again. Blower is clear, indoor is working well. Upstairs attic, coil is clean no refrigerant leaks. Wires all tight. Drain is clear. Heat strips amp within specs. Blower amped at 1.1amps. All duct is tight. Went outside, down
Preformed heating maintenance on gas furnace. Checked thermostat went through fault history and confirmed was properly set up and working correctly. Pulled flame sensor and cleaned also inspected all burners for rust and corrosion. Checked pressure switch tubing and found crack and obstruction free. Confirmed all pressure switches are working properly and all safeties are working as should. Checked gas pressure on modulating gas valve 4.0inwc at 30% and 9.8inwc at 100%. Confirmed all high and low voltage is good and tight. Confirmed blower wheel was clean and balanced. Took a amp draw on variable speed blower motor and found within specs 6.8 at 100% blower speed operation. Checked furnace heat exchanger for cracks with nothing found. Replaced customer provided humidifier pad and confirmed operation of by pass humidifier. See no issues or concerns at this time. Returned to service
Upon arrival filter was clean. Went over indoor with customer, coil is rusted and found leaking. Blower is alittle dirty. Wires all tight. Drain is clear but no drain safety’s. Showed customer the return and how it chokes down as well as a return he didn’t know about. Went outside, system is low on pressure, fan amped at .9amps. Compressor is running at 5.56amps, run load are 18.7amps. Megohmed compressor and it is green. Coil is alittle dirty. Lineset size is correct but where it goes threw the wall there is no protective sleeve. Showed everything to customer and explained the issues. Recommend replacement of indoor unit, lineset and fixing the return. Sent customer emailed copy of membership form to look over as well
. Upon arrival found the ac running and the fan for the furnace wasn’t. System is completely frozen over. Checked voltage for blower. I had high voltage but not low voltage. Went it the thermostat and set it to fan on. Fan came on. Explained to the customer it could be the thermostat or board. Told him we will call Trane on Monday and get pricing and availability. Also told him to let the system unfreeze until he uses the ac.
Attic system. The evaporator coil is clean and free of debris. The blower is clean and amps are .42 in correct range per manufacturer specifications. The condensate drain is clear and flowing properly. Recommend an ez trap as the primary water safety. All wiring is tight and in good condition. The condenser coil is clean and free of debris. The condenser fan amps are .61 in correct range per manufacturer specifications. The compressor amps are 4.48 in correct range per manufacturer specifications. The refrigerant pressures are 230/103 in correct range per manufacturer specifications. 68 inside and 63 outside. The run capacitor is in correct range per manufacturer specifications. The Contactor is in good condition. The system is working properly at this time. Basement system. The evaporator coil is clean and free of debris. The blower amps are 1.42 in correct range per manufacturer specifications. All wiring is tight and in good condition. The condenser coil is clean and free of debr
