Service went to a new level, addressing all issues known and unknown (by customer).
We have been MoreVent customers for fifteen years, and have always received top notch responsiveness and service. That being said, they rolled out a new business model this year that vastly increased cost. Were we not tied to a ten year warranty on one of our two HVAC systems, we’d at least be doing some comparison shopping for the future.
Response from MoreVent Heating Cooling Plumbing:
Sharon, thank you for your five- star review! We are so glad to hear that Matt did a great job for you! We look forward to keeping that new system factory fresh for years to come!
I was recently caught up in a finger pointing scenario involving two companies, and thanks to the expertise and customer understanding of my situation Morevent quickly remedied the situation. I have nothing but praise for their customer service. I am very pleased we decided to have Morevent do our HCAV install. One satisfied customer!
Response from MoreVent Heating Cooling Plumbing:
Ray, I know the situation you were in, and I know it wasn't pleasant for you. I am happy to hear that we were able to come to a solution that benefited you and met you standards. We strive to ensure all of our clients feel like they are part of our family, because you are!
Response from MoreVent Heating Cooling Plumbing:
Mary, thank you for your five-star review! We value your feedback and look forward to keeping your comfortable in your home for years to come!
Response from MoreVent Heating Cooling Plumbing:
Tonya, thank you for your five-star review! We take pride in doing what is in your best interest!
Response from MoreVent Heating Cooling Plumbing:
Greg, thank you for your five-star review! We are glad that Keith did a great job for you!
Morvents has done an awesome job since we have starting using them. Zack was our recent service tech. He was very pleasant and knowagable. A pleasure to have here to do the service. The Sales, service, as well as office personnel have been wonderful to work with! Have recommended your services to several friends.
Response from MoreVent Heating Cooling Plumbing:
Lisa, thank you for this awesome review! We pride ourselves on exceptional work, and it's fantastic to hear that we are doing this! Thank you for your continued business!
very professional, polite and had knowledge of the heater.
Response from MoreVent Heating Cooling Plumbing:
Chris, thank you for your five-star review! We are glad to hear that Jim did an awesome job for you. You're part of the MoreVent family, and we make sure our family is taken care of!
Efficient diagnostic procedure and at least a temporary solution of problem. Most companies wave the diagnostic charge when repair are made - MoreVent does not, making their services higher priced than others. Adding more refrigerant (2 pounds) and a sealer should not cost $700.