Heat went out at 3:30. Called at 7:15am( new customer recommended by next door neighbor). At my door at 10:45 am ( promised later but became available earlier). Jim wore the booties, identified the problem, discussed solution, and fixed the furnace and left at 12:30pm. Heat is on. Job well done. Meeting the Heating and plumbing representative tomorrow to get furnace and water heater replaced. Signed up for yearly maintenance. They have a customer for life. Jim was personable, professional and explained everything in laymen’s terms. Dispatcher/office personnnel were great and gave me a sense of comfort as the temperature outside was 8 and house was 50 degrees. Needed help and received it. Thank you.
Response from MoreVent Heating Cooling Plumbing:
Tom, we are so pleased to hear that Jim and the rest of the MoreVent Representatives made you feel like family! We pride ourselves on doing what is in the best interest for you, from that moment you decided to give us a call, to us calling to remind you for your annual tune-up. We want to make sure you are taken care of, and are living comfortably in your home. So thank you for the five-star review, and welcome to the MoreVent Family!
