The folks at Morevent got a repair tech out to the house within 2 hours of our call to them that our brand new (Oct 2018) heating unit that they installed was leaking. The tech inspected the unit and found a condensation drainage line clamp had not been properly secured and the tube had come off the outlet pipe. The tech reconnected the drain line using the existing clamp and tugged on it several times. It didn't budge. His comment was "It's secure now. But, that should never had happened. The drain pipe wasn't installed correctly" He was there less than an hour and had the problem fixed and the system put back together. My wife was impressed with his quick ability to troubleshoot the problem, diagnose it, and fix it. Kudo's to the tech! However, that brings us to the crux of the problem. Had the drain line been initially installed correctly, this problem would have never occurred. Now, we have wet carpet and padding in our basement. However, Morevent also got Service Pro out there within an hour of the technicians report to the office, and Service Pro is remediating the damage at no charge to us. Fortunately, there is no drywall or wall stud damage, just wet carpet that will dry, and padding that will either dry or be replaced. I wish this hadn't happened, and with a little more care it wouldn't have. However, I must commend Morevent for taking complete ownership of the problem and getting the problem fixed almost immediately, and for getting remediation going the same day. I think our basement will be back in business within 2-3 days. Thank you, Morevent, for being professional and not trying to give us the runaround, and for taking responsibility for the problem. There is a reason we've been doing business with them for 15 years, and this is that reason. They treat us like valued customers. I would recommend them to anyone looking for a good local HVAC servicing and installation company.
