We are very happy with our experience with My Guys. Hunter was very professional, knowledgeable and friendly. I also appreciate the swift responses on all of our calls for service. Very satisfied all the way around.
Overall Experience
Quality
Price
Convenience
Upon arrival technician found that the nest thermostat was causing the indoor system to come on and not allowing the outdoor system to come on. The technician replaced the fill thermostat with a brand new Honeywell T1 pro thermostat. Cooling working properly at this time.
Upon arrival technician found that the system had a power surge. So the condenser does have a surge protector on it, and the surge protector is still working. The technician replaced searched parts under the surge protection warranty. System working properly at this time.
Upon arrival technician found a 410 a system from 2006 with a failed evap coil or failed TXV that is causing a failed evap coil, and then overcharged condenser to compensate for the failed evap coil. The failed coil is causing the system to seem low on refrigerant. So when other techs put refrigerant in the system it raises the head pressure and causes the system to shut off with 600 psi or more. The system is currently at 115/530 psi. Considering the condition of the system the system should be replaced.
Upon arrival technician found that the system had a power surge. The power surge fried the compressor wire. The technician recommended replacement of the wire and surge protectors on both units. The customer accepted technician installed the surge protectors and replaced the wire. System working properly at This time.
Upon arrival technician found that the system was freezing up. Technician found that the filter for the upstairs was completely clogged. The technician pulled out the clog filter, the technician went outside and checked the refrigerant levels and found that the system is completely clogged and has pressures of 137/595 when the pressures should be 125/300. The technician explained that the system is too dirty in order The technician to properly check the pressures. And the system needs to be cleaned.
Upon arrival the technician found that the power switch has been replaced for a new power switch by an electrician. Upon further investigation the technician confirmed the unit has power now and found a short in a wire nut. The technician repaired the short, system working properly at this time.
Upon arrival of the technician found that the thermostat was showing an error code, and the system would not turn on. The technician then went into the attic. And checked over the furnace and found that the damper cord was not currently powered. The technician opened the furnace and found that the circuit board currently does not have power. The technician opened the electrical box where the power comes into the unit and measured the voltage and found that the system does not have any voltage coming to this part of the system. The technician then opened the power switch next to the light switch and measured the voltage and found that there was only 4.92 V coming to the light switch, though the system needs 120 V. The technician diagnosed it as a failed wire or breaker and would need to contact an electrician. The homeowner stated that she has a home warranty company and she would be contacting them to have a electrician come out.
Customer called and canceled appointment. Technician drove to grand Parkway and turned around.
Upon arrival the technician found that the Plenum coil is leaking refrigerant. The system is approximately 15 years old. Technicians best recommendation would be to replace the entire system considering the age, if one part is failing now they are going to be sinking money into the system to replace more parts over the next few years until the system finally fails. The minimum option is to replace the coil in order to keep the refrigerant from escaping the system.
On arrival technician found the wire came short again. The technician spoke with the homeowner about replacing the auxiliary drain pan for the downstairs system. Homeowner requested to have the drain pan replaced along with adding in 2 Wet switches her system. The technician rewired the short, the technician installed the drain pan plus all four wet switches. System working properly at this time
Replaced leaking AC evaporator coil and properly charged the system. Air conditioning is repaired and working properly.
Downstairs portion of the home was not cooling due to a clogged AC drain line. I cleaned and flushed the AC drain line and installed an emergency overflow switch to prevent the AC system from leaking into the home.