From dispatcher call to paying the bill and closing the door, the service exceeded expectations. Dispatcher and Brett were very friendly, professional, prompt, and efficient. Brett could have given me a huge sales pitch on our 1983 furnace but instead showed me how to reset the furnace. (We had another company over Friday and they proposed replacing the gas line and were super heavy on sales-my husband declined service.). I brought up a new furnace out of curiosity and Brett gave me a ball park estimate, which sounded reasonable, but I was extremely appreciative of Brett’s honest professional assessment and nature. That right there topped off the whole experience. Before Brett arrived, I did tool around a bit on their site and found the company a bit impressive—service within 24 hours guaranteed, coupons, rebates, maintenance plans, and financing, of course. After the storm and no heat, I was just surfing for a heating/cooling company still open on Sunday evening to get our furnace working. Instead, I found OUR long term heating and cooling providers! Nytech and Brett exceeded service expectations. Sold!!