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Overall Experience
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Overall Experience
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Without a doubt, Jimmy is the best technician , of any industry, to call on me. He is very friendly, kind, polite, and explains everything that he is doing. But even more importantly, he is very knowledgeable. Jimmy spent time not only servicing my equipment, but when there was a problem found, he spent countless time finding out what was causing the problem, rather than just selling me something I didn't need. Without a doubt, I will always request Jimmy's service in the future. The company he works for, "One Hour", is an extremely customer oriented, customer service, customer friendly company I have been using for years. Jimmy works for an outstanding company, and "One Hour" is very fortunately to have Jimmy working for them.
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It was good to see a quick response on Sunday. Raoul was informative, even about a DVD matter. He took time to explain what happened. As a note, I wish to remind you that within a few weeks after getting the new furnace in 2012, water backed up into the furnace because the PVC drain pipe was not changed out during the installation. Some major electronic panel was replaced in 2012/13 because of this. Is this repair associated with the water?
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Overall Experience
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Clean and check on Roberts furnace today. We want to make sure he is ready for the Chicago winter that is coming!
Clean and check on Roberts furnace today. We want to make sure he’s ready for this Chicago winter!
Service call for a wonderful homeowner, also did maintenance today
