Day one of a heat wave is the most obvious time to have your AC stop working, and lo, Murphy's Law demands its due. So, my AC was blowing air, but not blowing cold air and I called Ray and Son. The kindly team member from the phone informed me that the tech (Eric) was out and had three calls in front of mine - and that it might be as late as 7 PM before he could get to us. Instead, Eric made it to our house by 3:30 and had our AC running cold by 4:00! Great service, a friendly tech (who let me know about future options since our unit is getting old) - a satisfied (and much cooler) customer. Thanks, R&S!
