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Erica was very helpful to me in getting me set up as a new customer. Also would like to thank Troy for his help.
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We were without any heat for 2 weeks and my Wife and I are in our 70s We are so appreciative that you have at least one Technician that is very knowledgeable about our system. When he came out with parts that another Technician said we needed he checked the system and had the knowledge to fix it quickly without changing any parts. It’s a good feeling that there are still some Technicians that know how to troubleshoot not just replace parts.
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Seth Frable came on time, went right to work. I watched him take apart the inside unit and remove the pieces to the outside for thorough cleaning. He was courteous and very efficient. I’d like to see him back when it’s time for Spring and Fall maintenance this year.
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Erica was very friendly and helpful in assisting us to decide on which mini split unit we wanted. She was professional, patient, and overall fantastic.
Response from R.F. Ohl:
Thank you for making us aware of the error when you tired to give a 5 star review. We appreciate your kind words.
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Thank you Devin for your excellent service, recently on our fireplace and previously on our AC issue . Your professionalism and attention to detail is outstanding! Way to go !
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Devin was excellent. He was very professional and was giving me updates throughout the service call
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Devin is professional, respects my home, gives advise to maintain units, and answered all my questions patiently
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Devin arrived on time, was very professional and polite. He made us aware of the surge protector. We will pass for right now but will keep it in mind. Thank you for a quick and thorough maintenance check
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Erica’s diligence ability/willingness to answer my follow up questions led me to choosing Ohl. She was the only salesperson I talked to who bothered to follow up after the initial appointment. Even though the price was slightly higher than the competitors from whom I requested quotes, I’m comfortable with my decision to have Ohl install a new mini split.
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Arrived on time. Serviced and tested unit. Polite and professional.
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