Cole was even early to our appointment. He was courteous and went right to work. When I needed an additional part, he called John who promptly came and they worked together. All my questions were answered and I am pleased with their service. Great job! 🙂
Response from R.S. Andrews Services:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Response from R.S. Andrews Services:
We appreciate the amazing rating!
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John, lead tech, was diligent, respectful and competent. Most knowledgeable service person I have used in 40 years of equipment service, maintenance and repair.
Response from R.S. Andrews Services:
Thanks for leaving us such a wonderful review.
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From calling to inform us that a technician was on the way, to great consideration and safety protocols I.e. booties and mask etc., to very friendly and proficient service - a great experience all around. Great advice and recommendations for things to watch out for in the future between regular service calls as well.
Response from R.S. Andrews Services:
We are thrilled to hear that you were pleased with your regular maintenance service. We are so thankful for the amazing review.
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Response from R.S. Andrews Services:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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John was fantastic. Took care of us by diagnosing the problem and correcting it quickly.
Response from R.S. Andrews Services:
Ronald, thanks for sharing your kind words about John and your awesome HVAC Repair service. Call us anytime you need us, we are happy to help!
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Response from R.S. Andrews Services:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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My new a/c since January has never been this quiet. I do not even hear it turn on or off. After a few visits , I seemed to have met most of your efficient staff. Please give JB my best regards and come back to work a new man.
Response from R.S. Andrews Services:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Response from R.S. Andrews Services:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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R.S.Andrews just replaced my aging heat pump and air handler and recommended a superior air filtration system (Aprilaire) to help remove airborne allergens as my air filters were noticeably dirty. They also installed ecobee smart thermostats that will help manage my heating and cooling system. I can now use my phone to monitor how my home's comfort level.
Response from R.S. Andrews Services:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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What a great group of people, start to finish proffessional and courteous. Thank you
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Awesome
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First guy who came out was really nice and on time. He actually got there before me since I was running a few minutes behind. He went upstairs took some photos showed me the air filter spot and said he cleaned my compressor while he was waiting the few minutes for me. My hose was not moved and the concrete around the compressor appeared to be dry. He wasn’t in the attic very long. As he was leaving I asked him about payment and he said the office has my card on file and they will email me everything. I was unclear if my unit was clean or serviced I called the office to see what exactly I paid for and requested a service report. She said should would email me the report and a receipt. I never received anything. I called back two more times making sure she had the correct email address and I still wasn’t getting answers. The next day I called and mrequested the service manager to call me. The lead tech John called Friday morning and said he would come that evening when I got off work At 5 pm to clean and service my unit if I didn’t think it was done. I wasn’t sure if I was just scheduled for a filter change or an actual service and since I never received a receipt or report I was clueless as to what I paid for. We reschedule for the following Thursday. John came out. Used gauges, serviced, cleaned my unit, programmed the thermostat and gave me some info on the system since I just purchased the home and didn’t know anything about this type of system. Both techs were great. I do not believe the first person was an actual technician but he was very nice. Seems to be some sort of disconnect between office and technician. Office can’t seem to answer any questions and I was getting aggravated. I would rate my tech as great and office staff horrible to deal with. They just kept telling me yeah it was done. We will email it to you and never received an email. John called the office and made sure they emailed a receipt and report over while he was here. It was a lot of aggregation just to have an ac serviced but definitely a great job when John took over the situation. Thanks!
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I could not be more pleased with the service I received today from your company. From the initial phone call I had with Lisa, I knew that I had called the right company for the job. She was extremely friendly, polite, and understanding of my situation due to an equipment malfunction. She put me in contact with the on-call technician so he could confirm that he had the necessary parts for the job. After he arrived, he was very pleased to inform me that the part was still under warranty from carrier which saved me $700. It is very rare to find a company that is willing to do what they can for their customers to save money and provide excellent service like I received today. I could not be more thrilled with the service I received from either individual and was pleased to sign up for an extended service contract. I will definitely recommend you to everyone I come in contact with from here on out. Thank you again for remedying my issue and for showing me yet again that there are still great people in this world that take pride in their work and still put the customer first.
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I recently completed the installation of a Mitsubishi MZ-GL09NA mini-split air conditioning system in a garage that was being converted into a dedicated gaming room. The homeowner wanted a high-efficiency, ductless solution to provide precise temperature control for the space. I carefully mounted the wall-mounted indoor unit and outdoor condensing unit, charged the R410A refrigerant, and connected the electrical and condensate drainage. The system is now operating smoothly, keeping the gaming area comfortably cool.
This morning, I resolved an issue with a malfunctioning electric water heater for a customer in Hilton Head Island, SC. The homeowner's Rheem Marathon model had stopped effectively heating water, which I determined was caused by a failed heating element. I efficiently swapped out the old element with a new high-performance replacement, restoring the unit to optimal operating condition. The customer can now enjoy reliable, consistent hot water for their household needs.
Performing a ductwork cleaning in Hilton Head, SC, I utilized a high-powered vacuum system to remove dust and debris from the flexible ductwork. While inspecting, I identified a damaged duct joint and sealed it with mastic tape to prevent air leaks and improve efficiency.
I resolved an HVAC issue in Hilton Head, SC this afternoon by replacing a defective thermostat and recalibrating the system. The malfunctioning thermostat was causing erratic temperature fluctuations. Everything is running smoothly now.
Just finished fixing a Trane XR13 HVAC unit, 12 years old, for a great client in Hilton Head Island, SC. Replaced the faulty capacitor and cleared debris from the condenser coils. Now, crisp air flows smoothly again. Keeping customers happy here in Hilton Head, SC.
Recently, I installed an advanced RO (Reverse Osmosis) water filtration system in a Hilton Head, SC home. This system enhances water quality by removing impurities and contaminants, ensuring pure and great-tasting water. The client can now savor crystal-clear drinking water right from the tap.
In Hilton Head, SC, today's mission: delivering top-tier HVAC maintenance on an outdoor unit that was making strange noises. Beginning with the refrigerant level, I conduct a thorough inspection of the outdoor unit, ensuring optimal levels and making adjustments as needed. The cleaning process follows, removing dirt, leaves, and debris that could impede airflow and compromise efficiency. My attention then turns to the base pan, where I inspect for blockages in drain openings, eliminating any obstructions to prevent water damage and mold growth. Moving on, I examine the coil and cabinet, performing necessary cleaning to uphold efficient heat transfer. The fan motor and blades undergo scrutiny for wear and damage, with older models receiving additional lubrication for smooth operation. The control box, housing components like contactors, relays, circuit boards, capacitors, and other accessories, is meticulously inspected. Any damaged or worn parts are promptly replaced to ensure seamless
When a clogged drain at a residential home backed up, creating wastewater in the home, we were called out to perform emergency plumbing repairs for the client. We performed a video line inspection to locate the source of the backup, and then hydro-jetted the line to remove the blockage. We thoroughly cleaned the waste and sanitized the area to provide the client with a safe and functional space once more.
I received a call from a customer who reported a foul odor coming from their drains. I arrived at the customer's house and performed a video line inspection to locate the source of the drain problems. I found that there was a buildup of organic material, causing the odor. I used a drain cleaning solution to remove the buildup and tested the drains, confirming that the odor was gone.
I was called to a customer's home because their water heater was not producing hot water. After checking the heater's thermostat and heating element, I found that the heating element was faulty. I replaced the heating element and tested the water heater to ensure it was functioning properly.
I replaced a faulty heat exchanger in a customer's furnace, which was causing the system to produce dangerous levels of carbon monoxide. After the repair, the furnace is now safe to operate.
I replaced a worn-out flame sensor in a customer's furnace, which was causing the system to not ignite. After the repair, the furnace is producing heat again.
I received a call from a homeowner who reported that their under-sink water filter was producing a strange taste and smell in their drinking water. Upon inspection, I found that the carbon filter was expired and needed to be replaced. I also found that the faucet was corroded and needed to be replaced. After replacing the filter and faucet, I tested the system to ensure that it was producing clean and tasty drinking water. The homeowner was pleased with my work and glad to have a better-tasting water supply.
I received a call from a homeowner who reported that their system was not producing any filtered water. Upon inspection, I found that the membrane housing was cracked and needed to be replaced. I also found that the check valve was clogged and needed to be cleaned. After replacing the membrane housing and cleaning the check valve, I tested the system to ensure that it was producing filtered water. The homeowner was pleased with my work and relieved to have clean water again.
Water heater repair for a residential client. The water coming from the system was too hot. I went out to adjust the temperature on the water heater to make the water a more tolerable temperature for the customer. The system is now providing comfortable temperature as it should.