I scheduled them to come out to my rental house to do electrical work. Since I live out-of-state and would not be able to be there, I gave them a full description of what I wanted them to do. I also told them to call my renters to let them know they were on their way. They called me instead and couldn't get in touch with me, but didn't call the renters. The technician went on out to the house, knocked on the door and then told the renters he didn't know what he was supposed to do, so he left. The dispatcher calls me and tells me no one answered the door and that they would have to leave and re-schedule. I called the renters to ask them why they weren't there and then they told me they had answered the door and talked to the technician. The technician confirmed that they did answer the door, but he didn't know what to do, so he had to leave. I was able to talk to the manager and he said he would resend the technician back out ASAP. He did come, do the work, seemed to do a thorough job and apologized for the mix up. Basically, the dispatcher did not relay anything I had told them about the job and did not relay it to the technician. She also didn't relay what really happened to the technician, saying he never answered the door. It is like she had a standard answer she was always supposed to give. This caused a lot of extra time and confusion.
