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Josh was the most knowledgeable, passionate, kind people I’ve ever had the pleasure to work with. Never felt more comfortable with my entire HVAC system after Josh gave me an awesome rundown. I will never use anyone else, customer for life!!
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I have been using this company for 15 years and I'm never disappointed with the quality of service.
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Tim was so knowledgeable about heating units. He explained it to us so clearly that we could understand the complex working of our problem. We really appreciate someone who helped us so much. He was friendly and courteous. Thank you for his help.
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I’ve owned my home for 9 months and had to call Staton twice. Hai Le came out both times, and he was WONDERFUL. As a first time homeowner, I had lots of questions, both times. He patiently answered my multiple questions and really made me feel valued. He showed me around the AC unit so I would know what he was working on. He explained how often things needed to be changed (like air filters) or checked, and I added those dates to my calendar so that I can stay on top of things. Today he worked in 120 degree heat in the attic to replace my circuit board, and all he would accept from me was one bottle of cold water. Hai Le is wonderful, and I will always want him to be my AC technician!
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Staton Air provides excellent service all the way from prompt scheduling with Tracy to great communication from the tech, en route to arrival to follow up. Tim provided excellent service and took time to answer questions as well! Thanks Tim!
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Hai Lee was incredible. He came in, immediately diagnosed the issue, and made sure that I completely understood what things should look like the next time I have any issues. He taught me how to change an air filter (this is my first house) and was very patient as he showed me around the attic. I will definitely request him again.
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Steven Chen is very personable, he explains everything clear and concise and explained what I should do if the issue ever happens again.
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Steven quickly identified my issue and offered a couple of options. His honesty saved me a couple hundred dollars.
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Overall Experience
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