Very friendly and knowledgeable Was on time with appointment
Ignacio was very professional and explained everything well.
Service was quick and we now have a working garbage disposal. :) Ignacio was nice and friendly!
Fully explained options, completed work on time and on budget.
Prompt and professional. Couldn’t ask for more.
The best. Very professional. Will always use Thompson. Thank you, Ann
Ty provided a level of service that every company should strive to achieve. On-time (actually early), knowledgeable , friendly and excellent communication through the entire service.
Ty did a great job getting our AC back up and running. He gave us a realistic assessment of next steps without being pushy about replacement. Thompson was able to come out next day and provide relief from an extended heat wave. Everyone else was at least 10 days.
Very helpful and informative. Garret was able to explain the options available and pros and cons of each.
Dylan was awesome! He was respectful and kind to everyone the whole time! You should hire more people like him!
Most professional and friendly; thorough and efficient with his description of the problem, abd available resources and solutions
All techs have been professional, knowledgeable and arrive on time! We have maintenace contract to help avoid problems with equipment, we are happy customers!
Very pleased with the service , very knowledgable technician, been doing business with Thompson HVAC for many years and will continue to do so
Thompson plumbing ran water inside master bathroom tub and shower. Filled tub up to over flow drain. Stepped inside tub to add weight inside bathtub. Checked downstairs for leaks. Nothing is leaking at the moment. Drained water down tub drain. Water started leaking from drain shoe. Thompson plumbing can’t tell if the fitting is damaged or incorrectly installed.
Customer has a broken abs pipe that needs to be replaced
Performed a heating maintenance
Thompson plumbing presented estimate to replace water heater. Customer would like to get three estimates before approval. Customer will call back to schedule if necessary.
Price is for capping the water and drain lines in the wall . We will cut the drywall open and council the lines behind the drywall.
Leaking 50 gallon water heater natural gas. Thompson plumbing installed new 50 gallon natural gas water heater. Replaced three-quarter inch isolation valve and water heater supply lines. Installed sediment trap on gas line with new gas flex line. Installed water heater drip pan. Reconnected existing earthquake straps and 2 inch vent. Turned water back on filled water heater. Flushed out system checked for leaks no leaks found. Lit water heater pilot cleaned up work area took pictures. Called Kristin to update. Sent email with payment link. Spoke directly with homeowner 1 year warranty on labor only. 6 year manufacture warranty Pictures attached No recommendation Payment by credit card card
Pull toilet from the master bathroom and install the toilet from the hallway. Caulked the base of the toilet and checked for leaks. No issues were found.
Thompson plumbing attempted to contact homeowner and property management to present estimate to replace 50 gallon water heater. We could not get a hold of Kristin or Chris from property management.
Thompson plumbing removed master bathroom shower tub trim and handle with diverting spout and drain cover. After repairs are completed Thompson plumbing will return to put back shower tub parts.
Cut and replace leaking 3/4" copper line in crawl space. Unfortunately there is no access to the pipe from the crawl space. There are drain lines and copper pipes in the way and will not allow us to reach the pipe burst. The water heater had to be drained and removed in order for us to gain access to the pipe. The pipe burst was coming from a 3/4 inch copper line elbow. I removed the section of pipe and installed a new elbow and approximately 18 inches of copper pipe. Re installed the water heater and installed new flex lines. Turned on water and checked for leaks. No leaks were found.
Performed the heating maintenance on two Maytag furnaces. Systems are operating within specs and there are no recommendations at this point. Customer also stated the ac on the right side of the house makes a noise when starting up. This noise is from the compressor saver kit starting the compressor faster.
Heat exchanger is cracked in two different places. Blower motor is leaking oil and the furnace did not ignite on a call for heat. Recommended replacement due to age and issues. System is from the 80’s. Shut off gas to unit and advised customer to not run the heat.
Performed the annual heating maintenance. No recommendations at this point. 9yr old maytag
Pull and reset toilet in laundry room area. We also replaced the supply line to the toilet. After installing the new wax ring I flushed the toilet several times to check for leaks. No leaks were found.
For this job we repaired a pinhole leak on a 1/2 inch copper pipe connected to the water heater. Removed pinhole section and added a ball valve to the recirculating line. Turned on water heater and checked for leaks. No leaks were found.