Called on a Monday afternoon, Technician called on Tuesday morning to confirm our appointment, arrived on time, quickly diagnosed the problem, had the new parts needed to replace the air handler fan motor and capacitor on the truck, checked the freon and other components while there (all were correct), and house is warm again. Best of all, my wife is happy and thus, I'm happy. Tom's Heating and Air Condition did the replacement installation when we updated the house in 2005 and they've maintained the system for over 12 years. We're very happy with that!