Keith was so extremely helpful when giving me a second opinion. He was informative and helpful and explained everything to me because I am a new home owner. I felt like he was being completely honest with me instead of trying to upsell me or tell me there were problems so I’d purchase a new unit. He was professional and thorough and even drew out pictures to help me understand the issue. I’d recommend this company and when I do buy a new unit I’ll happily go through them.