The tech arrived right on time and began immediately. The entire job was completed in about 2 hours and the carpets. look. incredible. It had been several years since they were professionally cleaned and now there is not a stain or smudge to be found. Tremendous attention to detail. TOTAL customer satisfaction and return visits (free of charge) until satisfied and a very generous customer reward program in place. And, last but not least, the prices cannot be beaten. Highly recommended.