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Both times David, the technician, came, he called ahead of time to let me know his arrival time. He was always prompt. He is polite, friendly and courteous. I felt comfortable having him in my home. The issue was not resolved the first visit, requiring a second visit. David found the problem, fixed it, and did not charge me another fee as it was under warranty. I will continue to call Dependable Repair Services as needed.
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Norman the manager needs to work on customer relations. A bad computer board caused my refrigerator to quit working after David installed it. I called to get David back out to fix it and Norman told me I would have to wait 3 days for David to come back out. I called David and he called the office to get me put on his schedule the same day. Norman then allowed David to come fix it. I had explained to Norman that I had $1000 of food going bad but that did not matter to him. Thank goodness for David! He came out and got it running again until a new board came in.
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Tyson is great. It took a bit to figure out how my Viking Frig was installed 10 years ago incorrectly. Once he found the issues the system is now back up and running in time for the Thanksgiving festivities and the entire crowd.
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Excellent service, the technician was professional, very knowledgeable and thorough.
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When I called to schedule the appointment, the scheduler asked for the model/serial numbers. I told her there were none. She gave me several places to check, but there were no numbers. I asked if this was a problem, she said no, the tech could figure it out. The tech spent 10-15 min looking, asking about previous owners, called Jenn-air, then told me there was nothing he could do, that'd be $90, have a nice day.
Response from Dependable Appliance Repair:
Good Morning, I do apologize that our visit did not live up to our expectations. We will review your call and see if we can improve upon this unique situation.
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David F. has worked on my stove and refrigerator. He’s smart and knows what he’s doing. I trust him implicitly. I just wish it didn’t take so long to get an appointment.
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The issue that we have was not resolved and will need the technician to come back out.
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The representatives were professional and worked with the ultimate care on my appliance. I would recommend to friends and family.
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FRIGIDAIRE REFRIGERATOR NOT COOLING IN FF SIDE. REPALCED TEH EVAPORATOR FAN MOTOR AND FAN BLADE
FRIGIDAIRE REFRIGERATOR OST BUILD UP IN BETWEEN DOORS-CONDENSATION INSIDE REPALCED THE CONTOL ASSEMBLY
WHIRLPOOL REFRIGERATOR ATER FROZEN IN BOTTON OF FREZZER AND STANDING WATER IN REF THE VENT IS FROZEN OVER DEFROSTED THE THE ICE
FRIGIDAIRE RANGE - GAS NO POWER IN THE OVEN-OVEN ISSUES REINSTALLED DOOR HANDLE
FRIGIDAIRE WASHER VIBRATING NOISE removed teh coins from the agitator
KENMORE REFRIGERATOR NOT COOLINGneeds new control baord
FRIGIDAIRE REFRIGERATOR NOT MAKING ICE-NO ICE. REPALCED THE ICE MAKER AND WATER VALVE
SAMSUNG REFRIGERATOR NOT COOLING ON BOTH SIDE NEED NEW CONTROL BOARD
FRIGIDAIRE REFRIGERATOR WATER LEAKMOISTURE, FROST BUILD UP IN BETWEEN DOORS-CONDENSATION INSIDE REPLACED TEH BOARD
WHIRLPOOL REFRIGERATOR WATER FROZEN IN BOTTON OF FREZZER AND STANDING WATER IN REF THE VENT IS FROZEN OVER DEFROSTED TEH DRAIN LINE AD UNIT IS NOW DRAINING
VIKING REFRIGERATOR NOT DEFOSTING CORRECTLY REPALCED THE POWER CONTROLLER
VIKING RANGE CLICKS WHILE TRYING TO LIGHT REPLACED THE SPARK MODULE
FRIGIDAIRE REFRIGERATOR KNOCKING-LOUD NOISE FREEZER TEMP REPLACE ICE MAKER
MAYTAG WASHER NEEDS NEW SENSOR REPALCE THE LID LOCK
FRIGIDAIRE REFRIGERATOR FROST BUILD UP IN FREEZER-FORST WATER LEAK REPALCED TEH FREEZER DOOR AGSKET