Norman the manager needs to work on customer relations. A bad computer board caused my refrigerator to quit working after David installed it. I called to get David back out to fix it and Norman told me I would have to wait 3 days for David to come back out. I called David and he called the office to get me put on his schedule the same day. Norman then allowed David to come fix it. I had explained to Norman that I had $1000 of food going bad but that did not matter to him. Thank goodness for David! He came out and got it running again until a new board came in.