I am very dissatisfied with the service that I have received from your company. Before I share my complaints I would like you to know that all the service techs were courteous and professional. Unfortunately it took five attempts to repair my Maytag dryer. There was the first diagnosis by the tech and then wait to have the part delivered; then the realization by the tech that it was an incorrect diagnosis and then wait for 2nd part; the 3rd attempt to install the correct part but the tech was sick; the fourth visit to install the correct part by another tech which was installed incorrectly; then the 5th visit to correct the installation of that part. It seems reasonable that the dryer could have been repaired the 1st or 2nd time. In addition, if I had taken time off from work to accommodate your schedule that would mean using 15 hours of PTO which was not possible. I would like to suggest that you provide more training for your techs and offer a flexible time for customers that work full time jobs as good customer service. I highly doubt that I would contact your company for future repairs.
Response from Dependable Appliance Repair:
Thank you for your feedback! Rest assured, We are training our technicians on an continuous basis. But as we are all human, sometimes things are missed. We do apologize that your experience this time was less than our best. We will get with the technicians involved and address the issues. Thank you again.
Jeff Sparks was very professional and arrived on time. He kept me informed on what was wrong with my dryer and the part he was ordering and the amount. He ordered the part on Monday and the part was delivered to my house on Wednesday. The office called me for Jeff to return and install new part but could not return until the following Monday due to full schedule. I feel that they could of penciled me in on Friday and then if the part did not come in, could of moved out the installation appointment so I did not have to wait any longer to have my dryer fixed.
My refrigerator wasn't cooling. Eric was dispatched and he fixed my refrigerator in no time. He was courteous and professional. I just love dependable. I first spoke with Kaylee at the office and she was so understanding and patient. She told me about the monthly service plan and I immediately signed up. Thank you again Dependable! You are the best!
Repair service for our microwave was completed. Our 1st call a faulty door switch was handled, 2nd call - vent grill popped off & cracked, 3rd call - new part was replaced. After 2 wks all is still good. They order & deliver needed parts & turn around is the next day. Reschedule is within a wk for service.
Had freezer door replaced. Took a long time to receive the part, but that was not their fault. Followed up with me and promply replaced the door when it came in .
Mr. Johnny provided excellent customer service!!!
The repair man was excellent and very pleasant to talk to you. He was polite on the phone and polite when he was here at the house and fixed the problem in a timely matter .thank you very much
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FRIGIDAIRE MICROWAVE OVEN NO POWER WILL NOT START-TRIPS BREAKER. REPLACED THE VENT, FUSE AND LATCH HOOK
FRIGIDAIRE WASHER MER DOES NOT ADVANCE-NO SPIN CHECKED THE UNTI AND FOUND NO ISSUES AT THIS TIME
KENMORE REFRIGERATOR HAVING INTERMITTENT PROBLEMS INSTALLED MICRO SWITCH
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GE DISHWASHER BROPKEN PART AND IS LEAKING WATER INSTALLED DRAIN PUMP
AMAMA FURNACE FALL TUNE UP
JENN AIR STOVETOP ONE BURNER IS NOT HEATING REPLACED TEH BURNERS THE CUSTOMER HAD
FRIGIDAIRE MICROWAVE OVEN NO POWER WILL NOT START REPALCED THE MICRO SWITCHS
WHIRLPOOL REFRIGERATOR NOT MAKING ICE NEEDS NEW ICE MAKER
FRIGIDAIRE DISHWASHER TAKES TO LONG TO COMPLETE CYCLE THE BORAD NEEDED TO BE RESET
SAMSUNG REFRIGERATOR MAKING LOUD HUMMING NOISE AND GETTING LOUDER AND LOUDER INSTALLED SENSOR AND HEATER
SAMSUNG DRYER ITS NOT WORKING THROUGH A FULL CYCLE, ITS OVER HEATING REPLACED TEH CONTROL BOARD
WHIRLPOOL WASHER WILL NOT SPIN FOUDN UNIT NEED CLUTCH AND BRAKE IS WORN
WHIRLPOOL DRYER NOT DRYING- REPALCE DTHE HI LIMIT THERMOSTAT ADN THERMAL CUT OFF