Jeff Sparks was very professional and arrived on time. He kept me informed on what was wrong with my dryer and the part he was ordering and the amount. He ordered the part on Monday and the part was delivered to my house on Wednesday. The office called me for Jeff to return and install new part but could not return until the following Monday due to full schedule. I feel that they could of penciled me in on Friday and then if the part did not come in, could of moved out the installation appointment so I did not have to wait any longer to have my dryer fixed.