Both Brett and Brandon are very professional but it would have been nicer if I was part of the conversion when deciding what to do. They came to me and said you would have to pay $274.00 for your standard diagnostic. You are at their mercy, so I said yes - but this standard decision took all of 5 minutes!! I felt I was just robbed of $274.00 because they knew what was wrong before they told me about the standard diagnostic. WOW! They were here about 35 minutes.