I'm giving this rating (not for Bill - he and Mike services were fine) because it takes way too long to have extinguishers returned for things like 6 year hydrostatic testing; a few weeks. I applaud all electronic paperwork, I try to do the same, but I would like a copy of all work orders and extinguishers taken to be emailed to me for confirmation. If these two things were notiably improved I would bump up to 4 star without question - Thank you