When I called and asked for ED (which is the only person I knew there), and he wasn't available which is most of the time, nobody would ask if there was something they could help me with, it was like "just leave a message", and I don't think I ever got a call back. I had to probe and push to get my service scheduled, all because I didn't know exactly who to ask for. Once I did push though, she was helpful, and got me scheduled right away. Andy, my serviceman, did a FANTASTIC job, and we will hopefully work with your company again.
