I contacted a1 garage door service to see about repair to my garage door, on 2/20/2020 a technician W. Brandon came out and after reviewing my doors condition advised that I should have it replaced. The technician advised that I would have to pay half down and half when the door was installed, he wrote the work order, the door $1498.46 with a discount for new door install -$200.00, then new door upgrade $162.23- for springs and ball bearing roller, a full frameout $231.75, for total $1692.44 less down payment $846.22. This is listed in invoice for project 127171116, then a second document was provided job #127028776, New Door Agreement- Are We Painting your garage door? Yes, I have to provide the paint. Will my new door match my other doors? Yes- it may not match due to weathering. What about color? Will that match? Customer understands a perfect color match may be inpossible Yes. Make room for us- clear area for install, if they have to reschedule will be $90 service fee, Yes I understand needs to be cleared. On 3/19/20 door was installed and balance was paid. When I came home from work I had a White double garage door-it was not painted, so I called and provided the rep the contents of the original documents sent 2/20 and the response was – I guess your getting your door painted. The company set up a painter and that was completed within a week. Then I received an invoice for $180 for the painting of my door. Then the company sent out another invoice, showing the original date that added painting 2 car garage $180.25 with that as a new balance due of the $180.25. the signature is not mine and this is clearly an attempt to charge me without providing me this was a fee that would be billed. I should have had the rep tell me when I called to complain that my door was not painted, “something like that is a fee- you will have to pay $$ to get that done” or a notice that all invoices are not correct, and to get that done would be more money. I would have paid my son to paint the door for $30 and he is a painter, I was not willing to pay $180.25 for this surprise billing. Now the company has changed the invoice, attempting to make it look like I knew about the charges, when I have both the original invoice and the “duplicated adjusted invoice”. I made a payment for $45.25 on 4/4/20 and they continue to bill me for the balance. I feel this is a bad business practice, I was not billed originally and by the company altering the original invoice they are now on my “Never do business with this Company List”.
The instal went as expected. No problems, Todd was here on time and worked at the install till it was done and done correctly.
I have used A1 for all my garage door needs. Excellent service.
Everyone associated with this company was prompt, courteous and informative, was great doing business, totally recommended
From the initial service call to final installation, I was thoroughly please with the service I received from A1. Highly recommend.
Brandon was terrific! What a beautiful job he did. Had to take down a single piece old swing out door. Everything went perfectly!
Joel and his crew have been wonderful to work with and they follow through with what they say
spot held 6-13 JASON 11am
Tack left vm to call customer to schedule
spot held 5-12 JASON 8am
Scheduled for 5/11 1-3 Jack
stock door. Spot held on Jason 05/08 8-12
Scheduled for 4/30 8-10 Brandon
spot held on 04/03 12-2 Mike L
stock please order and schedule asap/ spot held on DAKOTA for 04/25 8-10
doors are in stock. order and schedule this and paint right away
Scheduled for 4/22 1-3 Jason
Special order door call to schedule when we get ETA per tech
left customer a message for down payment
Block on schedule for wed 04/08 on Joshua S in PHX per Luke
SPOT HELD ON JASON 04/04 12-2
Per cory door is in stock. left customer a message to schedule