I was a surprised when my technician told me that they don't repair Wayne Dalton torsion springs. I had called in and was told a torsion spring repair was $289.so I accepted that BUT how was I to know what torsion springs I had? To repair with a regular torsion spring repair was $107 more...since they were there and could do the job immediately. I went along with the repair. The Tech was excellent and completed the job in half an hour!
Response from Aaron Overhead Doors Buford:
Jim, Thank you for the feedback. Our office is trained really well to go into as much detail as possible so this doesn't happen. I listened to your call and Heather asked, is it a torsion spring. You replied "yes". So she priced it based on that. I'm sorry, I know you aren't an expert but we did the best we could with the info we had. If you're interested in discussing further please don't hesitate to call the office and ask for me (ryan). I'm the owner. I will gladly discuss further.