Just like the reviews that I've read, Mike and Matt were very personal/ honest and professional. They explained everything in detail, with a fair quote. My garage door bracket tore off of my garage door and my spring was busted. Matt showed up on time, his work was efficient and with quality. He even went above and beyond by installing some missing bolts in my hinges. It's nice to know that there is still honest people out there. I am very pleased that I read the reviews and called them. By all means you should do the same...you'll be glad you did.